said to be geat, they alsoguarded against eelings ofself-satisfaction.Opel concluded: "If any of us in our company behave in any way
that reinforces the idea ofsmugness ofpower or arrogance, then our
image could be severely tarnished. The hero of today can become
the bum of tomorrow."But
during those same years, IBM failed to see the growing commoditi-
zation ofits main business lines-mainframe computer systems and
minicomputers.Opels successor, John Akers,
was replaced.