Strong knowledge of banking products, services, and regulations
Excellent communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Detail-oriented with a focus on accuracy and compliance
Advanced proficiency in Microsoft Office Suite and banking software
Problem-solving and decision-making
Teamwork
Self-motivated
Hardworking
Data entry
Customer relations
Time management
Public relations
Report generation
Customer service
Microsoft Office
Office administration
Office management
Answering incoming calls
Problem resolution
Payment processing
Prioritisation and time management
Customer experience
Customer support management
First class customer service
Customer service and retention strategies
Customer needs analysis
Microsoft Office Suite
Customer success management
Account management