Sudan
Main activities and responsibilities:
Handle inbound customer inquiries, complaints, and requests promptly and professionally
Provide accurate information about products, services, and company policies to customers
Assist customers with placing orders, processing returns, and resolving billing issues
Upsell and cross-sell products and services to meet or exceed sales targets
Document customer interactions accurately and thoroughly in the CRM system
Follow up with customers to ensure satisfaction and resolve any outstanding issues
Collaborate with team members and supervisors to achieve departmental goals and objectives.