1- User needs and goals: A> Learning Objectives: -Improve job skills (e.g., computer literacy, language skills, accounting basics).-Accessible content for users with disabilities (e.g., screen readers, captioning for videos).-Enroll in online courses with interactive exercises and assessments.C> Use Cases: -Search for books, articles, and educational videos by keyword, subject, or author.-Develop personal interests (e.g., creative writing, arts and crafts, gardening).