Patients waiting over an hour for pre-booked appointments can have various implications: 1- Implications for patients: - Increased frustration and dissatisfaction with the healthcare provider.2- Implications for the staff: - Decreased efficiency and productivity if appointments are not managed effectively.3- Cost implications: - Increased operational costs if appointments run over time, leading to overtime pay for staff.- Increased costs related to managing patient complaints and addressing issues caused by long waiting times.- Disruption of daily schedules and inconvenience for patients and their families.