لخّصلي

Jennex (2005) defined KM as the practice of selectively applying knowledge from previous experiences of decision making to current and future decision-making activities with the express purpose of improving the organization's effectiveness.Another key definition of KM includes Holsapple and Joshi (2004), who consider KM as an entity's systematic and deliberate efforts to expand, cultivate, and apply available knowledge in ways that add value to the entity in the sense of positive results in accomplishing its objectives or fulfilling its purpose.This perception of KM and KM systems is that they holistically combine organizational and technical solutions to achieve the goals of knowledge retention and re- use in order ultimately to improve organizational and individual decision making.The entity's scope may be individual, organizational, transorganizational, national, and so forth.

Jennex (2005) defined KM as the practice of selectively applying knowledge from previous experiences of decision making to current and future decision-making activities with the express purpose of improving the organization’s effectiveness. Also, Jennex (2005) viewed a KM system as that system created to facilitate the capture, storage, retrieval, and reuse of knowledge. This perception of KM and KM systems is that they holistically combine organizational and technical solutions to achieve the goals of knowledge retention and re- use in order ultimately to improve organizational and individual decision making. This is a Churchman (1979) view of KM that allows KM systems to take whatever form necessary to accomplish these goals. For some organizations, this may mean that the KM system es- sentially is a document management system. However, as a community, we don’t want KM perceived essentially as a document management technology. Also, in some organizations, KM may be used only to manage unstructured knowledge. This may meet those organiza- tions’ needs, but again, the KM community is not comfortable accepting that KM handles only unstructured knowledge. Another key definition of KM includes Holsapple and Joshi (2004), who consider KM as an entity’s systematic and deliberate efforts to expand, cultivate, and apply available knowledge in ways that add value to the entity in the sense of positive results in accomplishing its objectives or fulfilling its purpose. The entity’s scope may be individual, organizational, transorganizational, national, and so forth. Finally, Alavi and Leidner (2001) in their seminal work concluded that KM involves distinct but interdependent processes of knowledge creation, knowledge storage and retrieval, knowledge transfer, and knowledge application.