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Giving Feedback Guide SheetPrepareoThink about key messages you will share in advance of the meeting oConsider how you will deliver feedback (for example, face-to-face or via email) oFocus on clear examples you'll use to highlightpoints Focus on your toneoBe informal, approachable, and empathetic in your approach oHelp the otherperson find solutions rather than dwell on development areas oMake the other person feel comfortableExplore facts and use examples oGather various examples to help explore a broad perspective rather than a one-off event oState which parts of feedback are just your personal opinion (which is still valid), and which parts are based on facts oAsk the other person for feedback tofind out if they see the event or situation in the same wayListenoLet the other person digest the information, if necessary, before discussing their views--they may want to follow up at a later dateoAsk the other person for their perspective on your feedback, and how that fits with feedback othershave providedoActively listen, which means taking the other person's perspective on board and understanding whatthey're sayingCreate a forward focus oFrame your feedback in a way that's useful and can help the other person make improvementsoUse data, facts, and examples, but focus mainly on future opportunitiesoHelp the other person explore how they can use the information you provide to enhance performance.Can we arrange to have a 10-minute call every Friday with progress updates please?"?Inappropriate negative example"Didno one teach you how to communicate? The team needs to know what's going on. This is completely unprofessional."2.Feedback aboutwork ethic?Appropriate positive example "I am so impressed with the effort you gave this project.Giving and Receiving FeedbackP a g e4|

Giving Feedback Guide SheetPrepare•Think about key messages you will share in advance of the meeting •Consider how you will deliver feedback (for example, face-to-face or via email) •Focus on clear examples you’ll use to highlightpoints Focus on your tone•Be informal, approachable, and empathetic in your approach •Help the otherperson find solutions rather than dwell on development areas •Make the other person feel comfortableExplore facts and use examples •Gather various examples to help explore a broad perspective rather than a one-off event •State which parts of feedback are just your personal opinion (which is still valid), and which parts are based on facts •Ask the other person for feedback tofind out if they see the event or situation in the same wayListen•Let the other person digest the information, if necessary, before discussing their views—they may want to follow up at a later date•Ask the other person for their perspective on your feedback, and how that fits with feedback othershave provided•Actively listen, which means taking the other person’s perspective on board and understanding whatthey’re sayingCreate a forward focus •Frame your feedback in a way that’s useful and can help the other person make improvements•Use data, facts, and examples, but focus mainly on future opportunities•Help the other person explore how they can use the information you provide to enhance performance.
Constructive Feedback ExamplesLet’s take a look at some good constructive feedback examples.Each topic is divided into three sections, one which displays appropriate positive feedback (praise), appropriate negative feedback (criticism) and inappropriate negative feedback.1.Feedback about communication skills Appropriate positive example “Thank you for keeping me informed of theprogress on the project for XYZ. It’s allowed me to keep my superiors up to datewith our department. Everyone is excited to see the project enter the final phase. I’m impressed by your dedication to the team,and I look forward to seeing more from you!”Appropriate negative example “You haven’t been keeping me well-informed about your project. I don’t know what’s going on and I’d like to see more communication from you. Can we arrange to have a 10-minute call every Friday with progress updates please?”Inappropriate negative example“Didno one teach you how to communicate? The team needs to know what’s going on. This is completely unprofessional.”2.Feedback aboutwork ethicAppropriate positive example “I am so impressed with the effort you gave this project. Your commitment to the client and our department is admirable. We were able to sign off on the project ahead of schedule all thanks to you!”Appropriate negative example “Thank you for all the hard work you put into this project. Unfortunately, the deadline was missed but I can see the solid effort you gave us. In the future please come to me earlier if you feel a deadline is going to be missed, we can pull insupport to ensure this doesn’t happen again.”Inappropriate negative example“You missed this deadline which has affected our relationship with the client. This reflects poorly on you and the company.”
Giving and Receiving FeedbackP a g e2| 43.Feedback about leadershipAppropriate positive example “Seeing you step up and take control of a team has demonstrated your brilliant talent and people skills. Keep it up and you’ll be making a name for yourself here.”Appropriate negative example “I’ve noticed that you’re not forthcoming when there are opportunities to lead a project. I appreciate all the work you do,and I’d love to see you take on a challenge please let me know if there is anything I can to get you there.”Inappropriate negative example“If you’re not going to take these opportunities then why are you even here?”4.Feedback aboutflexibilityAppropriate positive example “Thank you for staying late recently, the work has really piled up and we’re really lucky to have a dedicated person like you on the team to help us reach the deadlines.”Appropriate negative example “The deadlines are fast approaching,and I’ve noticed you haven’t picked up any extra hours to help out. I would like to see a little more flexibility from you to help us get the project done before the deadlines.”Inappropriate negative example“You can’t just leave when there is work to be done. Your colleagues are staying behind to help so why aren’t you? You need to be doing your bit.”5.Feedback about creativityAppropriate positive example “You are very innovative with the way you work. The creative solutions you have shared with the team are invaluable and will save the company time and money in the future.”Appropriate negative example “I’ve noticed that you’ve been getting stuck on tasks recently. Don’t be afraid to get creative with ideas to help you get the world done.”Inappropriate negative example“There are rules set out for a reason and you should be following them. You aren’t paid to think, you’re paid to work so keep your ideas to yourself.”
Giving and Receiving FeedbackP a g e3| 46.Feedback about attention to detailsAppropriate positive example “You have such a keen eye for detail. Thanks to your ability to spot errors and resolve them quickly I have been able to free up another member of the team for a new project.”Appropriate negative example “I’ve noticed a pattern starting to emerge with your work recently, small errors are slipping through. I know that sometimes this happens so I just wanted to bring it to your attention so we can avoid them in the future.I’ve created a short checklist to go over before you submit your next few projects.”Inappropriate negative example“You need to start paying more attention to your work. You can’t keep submitting work that falls below the standards we expect of you.”7.Feedback about punctualityAppropriate positive example “I just wanted to take a moment to thank you for always being here on time. It’s really beneficial to have you hear for these early meetings.”Appropriate negative example “I’ve noticed that you’ve been coming into the office late this week. The morning meetings are vitally important,and I’d like to see you at more of them. Please let me know if there is anything I can do to support you and get you through the doors a little earlier.”Inappropriate negative example“Your tardiness is unacceptable,and it makes everyone look bad. Show up on time or we will have to take disciplinary action.”8.Feedback about productivityAppropriate positive example “I just wanted to let you know that your hard work has not gone unnoticed. Thank you for the extra effort you have been putting in recently. You are a testament to the department and this company.”Appropriate negative example “It’s been noted that your productivity has suffered in recentweeks. I’d like to see you back up to your previous levels and if there is anything the company can do to help,please let me know. We’ll schedule a meeting a week from now to check on your progress.”
Giving and Receiving FeedbackP a g e4| 4Inappropriate negative example“You’re not working hard enough anymore. You need to getback up to speed with everyone else as soon as possible.”9.Feedback about attitude and rudenessAppropriate positive example “Thank you for being such a positive spirit around the office. Your ability to lighten the mood and keep things upbeat even against tight deadlines has such a positive effect on your colleagues. Theenvironment would not be the same without you!”Appropriate negative example “We’ve noticed that your attitude in the office has turned quite negative recently. This sort of thing multiples quite quickly in an office and starts to affect everyone. If there is something that I can do to help,please let me know. It’s a shame to see you like this and I’m sure I speak for all of us when I say we’re here to help”Inappropriate negative example“Your poor attitude is making everyone feel uncomfortable. You are toxic, unmotivated, and you act like you don’t want to be here.”10.Feedback on problem-solvingAppropriate positive example “Excellent work on the project. That was a really trickyone,but you were able to dig deep and figure it out. I appreciate that you were able to figure out the problems on your own without pulling other team members in to help. We’re so busy at the moment it’s hard to spare the manpower. Thank you!’Appropriate negative example “You’re an incredibly resourceful and intuitive person so next time I’d like to see you work on the issues a little longer before asking for help. Tony has fallen behind in his work now. I’m confident if you’d thought about it a little longer you would have cracked. Do you think you would have got there?”Inappropriate negative example“Stop giving up on tasks and making someone else do it. Other people are busy and can’t just stop what they are doing to do your tasks for you. If you’re stuck onsomething -figure it out!