Customer	Hello
CSO	Oh Hi,                                   [If late, say sorry to keep you waiting]
My name is _______________, How may I help you?CSO	Yeah sure, may I have your passport number and flight airline booking information.Customer	My Passport Number is AE5545454 and my ticker number is ET43343.Customer	It's Itehad Airline, ET43343.But as I can see, you are a regular traveler of Itehad Airline.CSO	AE5545454
Customer	That's correct.CSO	ET43343.(Deep breath shows patience)
CSO	The system shows ET43343 is flying to Paris, France.You should open some more counters to minimize waiting time.I have upgraded your ticket from economy to business class.Plus, you have access to business class lounge where your family can enjoy our range of services like free massage chairs, sleeping pods.I am giving you kids meal voucher for Poppeys.CSO	You know I can imagine how frustrating it was.Customer	I have full confidence on Itehad Airline.CSO	Give me second, let me note down.Can you please repeat your Passport Number.Customer	Its AE5545454.CSO	And flight Number please?CSO	May I have connection flight information?CSO	Connected flight number.Customer	It is EK505.CSO	[Takes time for 20 - 30 seconds to look for the information]._________.CSO	I do not know sir, but no information is given so far with this detail.CSO	I understand and you feel tired.No one cares about passengers and their families.Customer	Ah!!!1.2.