This management mode, called here "e-government" reflects a vision of a relatively passive citizen-agem
responding to his duties. Based on the need ofquantifying and comparing solutions, this govemment of the
people depends on regular consultations in order to improve the policy's acceptance. Therefore, electronic
voting is the most appropriate tool-it facilitates the communication of citizens' opinions to govemment,
conserving a consultative characteristic at the same time. This approach may be considered as a "pull"
system where government seeks predefined information. Thus citizens' capacity is limited to propose
solutions and initiatives in a "technical democracy" We live in an utterly technical and technological society
and we are, unaware of it, constantly surrounded by technology. Mobile networks and the Web are "new"
communication systems, without which our society would not be able to function. It is not easy to imagine
not being able to make mobile phone calls, to send messages all over the world within seconds by e-mail or
to retrieve information from the Web with only a few clicks. It is not just citizens who are living a digital
lifestyle, though. Public administrations and authorities are also fully embracing information technologies in
order to communicate in modem ways. The term e-government was created years ago to describe this idea.
There are the following interaction levels in e-govemment:
* Information: Making information available online, for instance, on the Website of a public authority.
*Communication: The ability to access and exchange information interactively.
*Transactions: Carrying out services, including signing application forms and delivering official documents
and notifications electronically
E-government is the set of all electronic public administration services available to everybody in the
country. It also means a modem and innovative land, in which quality, trust and customer service are of key
importance. Public
administration and authorities use technologies such as the Internet or mobile phone services to stay in touch
with citizens and business units. They also use these technologies to carry out internal work processes. E-
government has an effect on every citizen, business and public authority
Modem information and communication technologies (ICT) enable public authorities to make "traditional"
services more customer-friendly and to make them independent of opening hours in an office. ICTs are also
used to introduce
new electronic services over the Internet, for instance an automated notification service for passport renewal.
These services not only can be customized to meet the needs of citizens and businesses, they also save time
and money.