Continuous improvement!Second, educators were a major part of the 
problem: they resisted change, hunkered down in their feathered 
nests, protected by tenure and shielded by a bureaucratic monopoly.First, public schools needed to change; 
they were archaic selecting and sorting mechanisms designed for the 
industrial age and out of step with the needs of our emerging 
"knowledge society."In retrospect, the speech was perfectly balanced--equal partsZero defects!TQM!was convinced of two things.They needed to look to business.We knew how to produce quality.