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2.1 Top Management Support
The top management support has been identified as the most
important factor for the overall success of ERP
implementation.There is a connection between the organizational
culture, change management, user involvement and education
with the ERP implementation success.For instance, setting up a steering committee to
communicate and engage with the project team and employees
to ensure the relevant ERP project is in the right direction and
scope.The change management in an
organization should not be only focusing on the training of
individuals for the ease of transition and acceptance by the
users, it should also focus on future considerations for overall
culture of the organization.Top management should justify the investment of ERP
system by providing the necessary resources and adequate
time for the organization to adapt to ERP system.
2.1 Top Management Support
The top management support has been identified as the most
important factor for the overall success of ERP
implementation. It is necessary for the top management to
have a clear vision, goal and business plan for the ERP [19].
Top management should clearly convey the goals and benefits
of the project. For instance, setting up a steering committee to
communicate and engage with the project team and employees
to ensure the relevant ERP project is in the right direction and
scope. Top management should justify the investment of ERP
system by providing the necessary resources and adequate
time for the organization to adapt to ERP system. Further, it is
also crucial to align business strategy with IT strategy to have
a synergy effect.
2.2 Change Management
Change Management can be referred to as anticipating the
future changes [20] and effectively managing those changes.
Research shows that change management is the critical factor
for managing the transition in organization, user education and
company culture. Company culture refers to the culture to
accept changes, support changes and working towards
improving through changes. Some authors have emphasised on
change management to achieve sustainable competitive
advantage. There is a connection between the organizational
culture, change management, user involvement and education
with the ERP implementation success. The organizational
culture can impact the knowledge sharing which is vital during
ERP implementation. The change management in an
organization should not be only focusing on the training of
individuals for the ease of transition and acceptance by the
users, it should also focus on future considerations for overall
culture of the organization. The change management is vital in
all the implementation stages of the ERP in an organization.
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