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Explain the methods that hotel employees can use to address customer complaints

1- Direct denial method: This method is suitable for situations in which the objection may or may not be based on a valid basis, and frankness is the correct way to respond, as if a guest objects to the harmful effects of consuming his drink, and these harms do not exist, so he responds to him, but with taste and decency.7- S They Mou

8- Be

visua

benef .Desc

1- Ro

price

2- Ro

breakf

3- Ha

room,

...

Explain the methods that hotel employees can use to address customer complaints

1- Direct denial method: This method is suitable for situations in which the objection may or may not be based on a valid basis, and frankness is the correct way to respond, as if a guest objects to the harmful effects of consuming his drink, and these harms do not exist, so he responds to him, but with taste and decency.

7- S They Mou

8- Be

visua

benef
.

9- H

2- The method of indirect denial: It is one of the most efficient ways of responding to complaints, as it makes the employee feel that he has the right to object, thus winning him over to his side.

.

3- Compensation method: In which hotel workers acknowledge what the guest says, but they offer temptations to what the content of the complaints says.

. 4- Transfer method: The tourism office employee or the hotel employee turns the complaint into something special, meaning that he bets the guest that his complaint can be special inside of him.

Desc

1- Ro

price

2- Ro

breakf

3- Ha

room,

.