Lakhasly

Triage Passenger Gate No Shows, liaise with Airlines and Ground Handlers, and escalate to the Terminal Duty Manager when necessary

• Ensure successful delivery of peak Umrah and Hajj seasons through collaboration and support
• Enhance terminal standards through audits, inspections, and monitoring, feeding improvement ideas to Senior Management
• Implement passenger experience initiatives, develop progress reports, and coordinate quality service programs
• Manage and own allocated terminal areas, control congestion, and lead service recovery
• Collaborate with service providers and stakeholders to ensure a safe environment
• Follow up on implementation and progress of corrective action plans
• Analyze data, identify trends, and develop summary reports for Terminal Operations Leadership teams
• Contribute to Terminal, incident, and contingency reports
• Perform other job-related responsibilities as directed

Triage Passenger Gate No Shows, liaise with Airlines and Ground Handlers, and escalate to the Terminal Duty Manager when necessary

• Ensure successful delivery of peak Umrah and Hajj seasons through collaboration and support


• Enhance terminal standards through audits, inspections, and monitoring, feeding improvement ideas to Senior Management


• Implement passenger experience initiatives, develop progress reports, and coordinate quality service programs


• Manage and own allocated terminal areas, control congestion, and lead service recovery


• Collaborate with service providers and stakeholders to ensure a safe environment


• Follow up on implementation and progress of corrective action plans


• Analyze data, identify trends, and develop summary reports for Terminal Operations Leadership teams


• Contribute to Terminal, incident, and contingency reports


• Perform other job-related responsibilities as directed