Lakhasly

?????Arrange stationery 'Stationery kit' which comprises a ruler, pencils, pens, scissors, highlighters, glue, pins, 'blue tak' calculator, laser pointer, whiteboard markets, eraser, stapler, staple remover and hole punch Pens and pads Name badges Place settings Water glass Mints.49 All rights reserved for Applied College - Qassim University BLSA102 Debrief and follow up after meetings Performance Criteria for this Element are: o Process and distribute documentation from meetings o Inform colleagues regarding the outcomes of meetings o Incorporate work resulting from meetings into the current work schedule with tasks and actions prioritized, as appropriate.Arrange catering o Catering staff o Glassware, crockery and cutlery o Service area o Service equipment o Clothes and trays o Food o Timing of meals o Special requests of dietary requirements o Menus o Cash lists, registers and cash float if items are to be sold.50 All rights reserved for Applied College - Qassim University BLSA102 Process and Distribute Documentation: Once the meeting has finished it is important to ensure the momentum gained during the meeting doesn't diminish once the meeting is over It is important to keep the momentum strong, especially in the immediate aftermath of the meeting The discussions and agreed solutions are still fresh in everyone's mind.All rights reserved for Applied College - Qassim University BLSA102 Inform Colleages of Meeting Outcomes Meetings normally incorporate key decision makers, including managers and supervisors, of: o A department
o An outlet of a department o An area of responsibility not contained within its own department o An activity.Communication skillsCourse Title BLSA102Course code Business meetingUnit title 10Unit Applied collegeCollege Name Dr Houda Muhammed ZwabiContent expert 0553744543Phone number All rights reserved for Applied College - Qassim University BLSA102 Contents 1.Attempt to move the meeting along at a timely and orderly pace by: Ensuring speakers direct questions to them One person speaks at a time Speakers only speak once on a motion Speakers remain focused on the topic of discussion Make certain that motions are properly moved and seconded and that is recorded by the minute taker Remain objective when someone is stepping out of the guidelines or not addressing the issue in question Set the date, place and time for the next meeting.All rights reserved for Applied College - Qassim University BLSA102 Unit Summary In this Unit we have explored all the steps involved in: Preparing for a meeting Conducting a meeting Communicating meeting information Implementing activities resulting from meetings.Plan and prepare of meeting: Performance Criteria for this Element are: o Identify the need for meetings and who should attend o Decide on the style of the meeting and level of formality required according to meeting purpose, occasion, nature of participants and enterprise procedures o Make arrangements for the meeting in accordance with organisational requirements and within designated timelines.All rights reserved for Applied College - Qassim University BLSA102 Chairperson o It is the chairperson's responsibility to ensure the meeting's purpose is achieved o There are two ways the Chairperson can attain their position, they can either be elected or they can be appointed o The position is also chosen based on experience, responsibility or seniority.Arrange of Meetings: Once the type, style and formality of meeting has been identified, the arrangements must be made to ensure the meeting is conducted in a professional and effective manner The aim of arranging meetings is to enable all participants within the meeting to be able to undertake their role in a manner that is streamlined, with all necessary tools at their immediate disposal.All rights reserved for Applied College - Qassim University BLSA102 Maintaining Control: The three most common reason meetings get out of control are: Disagreements and differences of opinion when making decisions Talking about topics that are not relevant Spending too much time on a particular agenda item, at the expense of other items.All rights reserved for Applied College - Qassim University BLSA102 Conduct Meetings within Timelines It is important that the original meeting topics, as identified in the agenda, be introduced, discussed and acted upon within the predetermined time frame One of the most difficult tasks a Chairperson has is time management.Types of information There are endless types of information that must be communicated to staff, through managers and supervisors, including: o Upcoming events o Customer information o New policies and procedures o New products and services o Customer comments o Staff movements o Operational issues.Congress Exhibition or trade show 22 All rights reserved for Applied College - Qassim University BLSA102 Frequency of Meeting: Since a meeting can be held once or often, the meeting organizer has to determine the repetition and frequency of occurrence of the meeting.Specialised meeting staff o Welcoming staff o Meeting organisers o MC - Master of ceremonies o Language translator o Photographer o Audio and visual expect o Computer technician o Catering staff.Open and Constructive Communication: Meetings are only as good as the ideas that the participants bring forward Great ideas can come from anyone in an organization, not just its managers It is no point having people attend meetings if there are not able to express their views, opinions or suggestions As the chairperson, it is your role to ensure everyone is given a fair opportunity to
participate in meetings.All rights reserved for Applied College - Qassim University BLSA102 Intention of meeting: The intention of meetings will normally be dictated by the outcome to be reached including: o Problem-Solving Meetings o Decision-Making Meetings o Planning Meetings o Feedback or Follows-Up Meetings o Combination Meetings.All rights reserved for Applied College - Qassim University BLSA102 Arrangement of Meetings: Arrange Equipment ?Computers ?Printers ?Scanners ?Photocopiers ?Telephones ?Teleconference equipment ?Video conference equipment.Confidentiality o Many people generally have reservations about being honest and open if they know what they say is relayed to others after the meeting o Critical comments, may be an important aspect of a meeting topic and the basis for ways to improve performance o They are vital to a meeting and should be encouraged o Establish a ground rule in relation to confidentiality.42 All rights reserved for Applied College - Qassim University BLSA102 Present Information and Ideas Clearly: As the meeting commences, each agenda item will be introduced, discussed and actioned: o In a clear and concise manner o With an agreed outcome o In the allocated time.Identify customer/guest requirements Performance Criteria for this Element are: Develop an agenda in accordance with the purpose of the meeting Prepare meeting papers and dispatch to participants before the meeting, where appropriate, and within appropriate timeframes.19 All rights reserved for Applied College - Qassim University BLSA102 Treasurer A treasurer is in charge of ensuring the finances of the organisation are kept in order.d) Interdepartmental meetings- to get input, interpret decisions and policies, share info, etc.Encourage open and constructive communication ?16 Chairperson.......?????????????????2.3.5.7.8.2.3.4.5.6.7.8.10.??

ىوتحم ميلست نايب–ةيلوؤسملا نايبو ناونعلا
Communication skillsCourse Title
BLSA102Course code
Business meetingUnit title
10Unit
Applied collegeCollege Name
Dr Houda Muhammed ZwabiContent expert
0553744543Phone number
All rights reserved for Applied College - Qassim University BLSA102
Contents

1. Plan and prepare for meetings


2. Conduct meetings


3. Debrief and follow up meetings.
   Unit objectives
   By the end of this topic, the student should be able to:


4. Discuss how to plan and prepare for meetings


5. Demonstrate how Conduct meetings


6. Explain how to debrief and follow up meetings
   Definition
   Meeting is a gathering of people for discussion. It is an occasion when people gather
   together to discuss something. Or A meeting is an assembly of persons, especially for
   entertainment, workshop etc.
   When there are two or more persons, there is a meeting, structured or otherwise.
   Importance
   They facilitate exchange of information.
   Fostering of team spirit and commitment to common goals and objectives.
   Meeting
   Types of Meeting:
   It is important to think in terms of different kinds of meetings with different kinds of participants
   and different purposes.
   a) Business meetings- With customers, clients, colleagues, etc.; often require presentations.
   
   b) Staff meetings- to clear calendars, coordinate unit activities, share information, etc.
   c) Management Team meetings- to solve problems, make decisions, set policy, etc.
   d) Interdepartmental meetings- to get input, interpret decisions and policies, share info, etc.
   e) Board meetings - to report results, set policies and directions, scan for needed changes, etc.
   Purpose of Meeting:
   Important purposes for holding meetings in business organizations:


7. To save time in Communication.


8. To instruct a group for a specific purpose, that is , briefing.


9. To discuss and solve problems relating to business


10. To resolve conflicts, confusion and disagreement among interest groups.


11. To give and get new ideas and immediate reactions.


12. To arrive at consensus on issues.


13. To learn from others and to train others.
    Ten golden rules for convening a meeting


14. The meeting should be convened only when it is essential.


15. Meetings should have time schedule and must begin and end on time.


16. Meetings should be convened only when no telephonic discussion is possible.


17. They must have clear and specific agenda and sub agenda.


18. They must have clear objectives.


19. Time limit should be specified for each item of the agenda and sub agenda.


20. The notice of the meeting should be sent well in time before the meeting, to those who are required
    to attend the meeting.


21. Conclusion of a meeting is summarized


22. Action oriented minutes should be prepared and circulated after the meeting.


23. Meeting should be closed on a pleasant tone.
    Plan and prepare of meeting:
    Performance Criteria for this Element are:
    • Identify the need for meetings and who should attend
    • Decide on the style of the meeting and level of formality required according to
    meeting purpose, occasion, nature of participants and enterprise procedures
    • Make arrangements for the meeting in accordance with organisational
    requirements and within designated timelines.
    Identify customer/guest requirements
    Performance Criteria for this Element are:
    Develop an agenda in accordance with the purpose of the meeting
    Prepare meeting papers and dispatch to participants before the meeting, where
    appropriate, and within appropriate timeframes.
    Characteristics of meetings:
    In essence meetings are planned events, with some form of structure and purpose are designed to:
     Get people together
     Get alignment towards a specific range of topics
     Provide information
     Brainstorm ideas
     Exchange ideas and thoughts
     Understand the topics discussed
     Reach confirmation and agreement
     Assign accountability and actions
     Decide on further action or strategy.
    12
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    Identify the need of meeting:
    Every meeting must have a purpose
    There must be a reason to get people together
    The purpose of a meeting must be clear for all participants.
    What are common needs of a meeting?
    Meetings aim to:
    • Inform people and share information about new issues or developments
    • Access new information and exchange information between participants at the meeting
    • Make decisions by using those present to brainstorm ideas and offer solutions
    • Review and monitor existing programs or project manage new ones.
    All rights reserved for Applied College - Qassim University BLSA102
    Intention of meeting:
    The intention of meetings will normally be dictated by the outcome to be reached
    including:
    • Problem-Solving Meetings
    • Decision-Making Meetings
    • Planning Meetings
    • Feedback or Follows-Up Meetings
    • Combination Meetings.
    Key roles in meeting:
    In order to achieve those outcomes in an orderly and fair manner, certain positions or roles
    are assigned to certain participants.
    Key roles in meeting are generally:
    Chairperson
    Secretary
    Treasurer.
    All rights reserved for Applied College - Qassim University BLSA102
    Chairperson
    • It is the chairperson’s responsibility to ensure the meeting’s purpose is achieved
    • There are two ways the Chairperson can attain their position, they can either be elected
    or they can be appointed
    • The position is also chosen based on experience, responsibility or seniority.
    Some of their key responsibilities include:
    • They liaise with the secretary regarding the next agenda and contribute to its final copy
    • They ensure that the minimum number of people are present so that the meeting can take place
    • They open the meeting by welcoming participants
    • They make sure someone is taking the minutes.
    16
    Chairperson…….
    Attempt to move the meeting along at a timely and orderly pace by:
    Ensuring speakers direct questions to them
    One person speaks at a time
    Speakers only speak once on a motion
    Speakers remain focused on the topic of discussion
    Make certain that motions are properly moved and seconded and that is recorded by the
    minute taker
    Remain objective when someone is stepping out of the guidelines or not addressing the issue
    in question
    Set the date, place and time for the next meeting.
    Secretary
    The secretary’s position is integral to the efficient functioning of a meeting.
    Their duties are numerous and their tasks can be broken down into:
    Before the meeting
    During the meeting
    After the meeting.
    Before the meeting taking place, they will be responsible for:
    Drawing up the agenda and sending out notices of meetings
    Preparing items and organising correspondence
    Ensuring there is enough seating.
    Secretary….
    During the meeting, they will be responsible for:
    Taking a record of who is present, absent and reading out apologies for those absent
    Read out the minutes from the previous meetings and any correspondence as a result of previous minutes
    Take notes and minutes
    Action incoming and outgoing correspondence.
    After the meeting, they will be responsible for:
    Writing up the minutes from the previous meeting notes
    Following up on any correspondence
    Completing any tasks given from the meeting
    Preparing for the next meeting.
    19
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    Treasurer
    A treasurer is in charge of ensuring the finances of the organisation are kept in order.
    They must:
    • Ensure bills are paid
    • Confirm income is deposited into the bank
    • Report to the meeting on issues of finance
    • Provide participants with an financial position.
    Participant in Meetings:
    When deciding on the people who are to be invited to a meeting there are a number of
    questions that must be answered.
    • Is this person required to play an active role in the meeting – speak, share information
    or make a presentation?
    • Are the meeting topics relevant to the person?
    • Does the person need to be actually at the meeting to receive the information
    or can it be delivered to them in
    another format?
    Styles of Meeting:
    he style of a meeting normally refers to the
    location or layout of a meeting.
    It is aimed around the level of interaction
    and passing of information within the
    meeting.
    Meeting styles will normally include:
    Workshop
    Training course
    Promotional event
    Telephone conference call
    Video conference.
    Round table
    Lecture
    Seminar
    Conference.
    Congress
    Exhibition or trade show
    22
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    Frequency of Meeting:
    Since a meeting can be held once or often, the meeting organizer has to determine the
    repetition and frequency of occurrence of the meeting.
    Frequency of meetings, normally comprise of:
    • A one-time meeting
    • A recurring meeting
    • A series meeting.
    23
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    Formality of Meetings:
    Formality of meetings will normally dictate:
     Attire to be worn at the meeting
     The structure of the meeting
     Style of presentations and information to be given
     Conduct
     Budget and planning
     Catering.
    Organizational Requirements of Meeting:
    Each business will have their own policies and procedures in relation to:
     When meetings are scheduled
     Who is required to attend
     The style and format
     The required action of participants
     Confidentiality of information.
    Arrange of Meetings:
    Once the type, style and formality of meeting has been identified, the arrangements must be made to
    ensure the meeting is conducted in a professional and effective manner
    The aim of arranging meetings is to enable all participants within the meeting to be able to undertake their
    role in a manner that is streamlined, with all necessary tools at their immediate disposal.
    What do you need to arrange for a meeting?
    Activities to be performed when arranging meetings
    Identify meeting leader or organizer
    Identify date, time and location
    Book meeting facility
    Identify budget.
    26
    All rights reserved for Applied College - Qassim University BLSA102
    Arrange of Meetings……
    Prepare information & agenda
    o Agenda and meeting information
    o Accommodation options
    o Transportation arrangements or options
    o Background information on city or country
    o Weather information
    o Direction to the venue
     Event schedule
     Names of participants
     Background information on the company or topics for discussion
     Dietary requirements.
    All rights reserved for Applied College - Qassim University BLSA102
    Arrange of Meetings……
    Notify people
    Organisers
    Catering staff
    Participants
    Suppliers
    Meeting room co-coordinator
    Media.
    Arrange venue layout
    Tables and Chairs
    Surrounding furniture
    Stage
    Signage
    Aesthetics.
    All rights reserved for Applied College - Qassim University BLSA102
    Arrangement of Meetings:
    Arrange Equipment
    Computers
    Printers
    Scanners
    Photocopiers
    Telephones
    Teleconference equipment
    Video conference equipment.
     Data Projector and screen
     Audi Speakers
     Internet connection or ‘wifi’
     Microphone (cordless or fixed)
     Microphone stand and speakers
     Whiteboards and electronic
    whiteboards.
    Arrange stationery
    ‘Stationery kit’ which comprises a ruler, pencils, pens, scissors, highlighters, glue, pins, ‘blue
    tak’ calculator, laser pointer, whiteboard markets, eraser, stapler, staple remover and hole
    punch
    Pens and pads
    Name badges
    Place settings
    Water glass
    Mints.
    Arrange catering
    • Catering staff
    • Glassware, crockery and cutlery
    • Service area
    • Service equipment
    • Clothes and trays
    • Food
    • Timing of meals
    • Special requests of dietary requirements
    • Menus
    • Cash lists, registers and cash float if items are to be sold.
    Arrange Meetings……
    Specialised meeting staff
    • Welcoming staff
    • Meeting organisers
    • MC – Master of ceremonies
    • Language translator
    • Photographer
    • Audio and visual expect
    • Computer technician
    • Catering staff.
    Preparing of Agendas:
     Contact the Chairperson of the meeting
     Identify topics for discussion at the next meeting
     Note the topics on the agenda
     Confirm all agenda topics and sequence order
     Confirm participants to be invited
     Obtain participant contact details, addresses and or email numbers so that the agenda
    
    can be distributed prior to the meeting.
    All rights reserved for Applied College - Qassim University BLSA102
    Preparing Meeting Papers:
    The success of a meeting comes down to planning.
    As actual meeting times are quite restricted, all participants must be aware of, in advance:
    The purpose of the meeting
    Any background information
    Topics for discussion
    Their role in the meeting.
    Preparing Meeting Papers:
    Preparing and distributing meeting papers
    In order to prepare participants you may be required to:
    • Prepare agenda
    • Prepare presentations
    • Prepare background notes
    • Give to staff, suppliers and other interested parties
    • Give to participants.
    All rights reserved for Applied College - Qassim University BLSA102
    Preparing Meeting Papers………
    Confidentiality of information
    In many cases, any information that is to be given to participants, is confidential and not
    for distribution or viewing to anyone.
    This may include:
    • Strategic plans
    • Financial information
    • Information about customers
    • Staff movements
    • Salary information
    • Operational matters
    • Marketing and promotional materials.
    36
    Conduct Meetings:
    Performance Criteria for this Element are:
     Chair meetings in accordance with enterprise procedures and meeting protocols
     Encourage open and constructive communication
     Reach agreement with meeting participants on meeting goals and conduct
     Present information and ideas clearly and concisely.
     Give all participants the opportunity to contribute
     Manage meetings to maintain focus on agreed goals
     Conduct meetings within agreed times, or adjust times with the agreement of participants
     Record the minutes of meetings accurately, where appropriate.
    Chair Meetings:
    Whilst meetings are extremely valuable and effective avenues in which to share
    information, make decisions and agree on strategies that will shape the future direction
    of a business
    It is vital that they are well managed
    Most meetings will have a person running it
    This is normally the person who called the meeting in the first place
    This person will assume the role of the ‘chairperson’ regardless of whether they give
    themselves the title or not.
    Opening Meetings:
    Always start on time and state that sticking to the agenda and its timeline is important
     Welcome attendees and thank them for their time
     Make introductions
     Clarify your role in the meeting
     Review the agenda
     Allocate someone to take minutes
     Start the meeting in a positive and enthusiastic manner.
    All rights reserved for Applied College - Qassim University BLSA102
    Maintaining Control:
    The three most common reason meetings get out of control are:
    Disagreements and differences of opinion when making decisions
    Talking about topics that are not relevant
    Spending too much time on a particular agenda item, at the expense of other items.
    Open and Constructive Communication:
    Meetings are only as good as the ideas that the participants bring forward
    Great ideas can come from anyone in an organization, not just its managers
    It is no point having people attend meetings if there are not able to express their views,
    opinions or suggestions
    As the chairperson, it is your role to ensure everyone is given a fair opportunity to
    
    participate in meetings.
    All rights reserved for Applied College - Qassim University BLSA102
    Open and Constructive Communication……..
    Confidentiality
    • Many people generally have reservations about being honest and open if they know what they
    say is relayed to others after the meeting
    • Critical comments, may be an important aspect of a meeting topic and the basis for ways to
    improve performance
    • They are vital to a meeting and should be encouraged
    • Establish a ground rule in relation to confidentiality.
    Meetings are the most common place to address problems that exist in the workplace
    In order to find a suitable solution, it is important to understand the causes and why things were
    said, or done in a certain way
    • Focus on problem, not to lay blame
    • Concentrate on facts not emotions
    • Focus on finding a solution.
    42
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    Present Information and Ideas Clearly:
    As the meeting commences, each agenda item will be introduced, discussed and
    actioned:
    • In a clear and concise manner
    • With an agreed outcome
    • In the allocated time.
    43
    Equal Opportunity to Contribute:
    The reason people have been invited to attend a meeting is because they have something
    important to contribute.
    This contribution could come in the form of:
    • Making a presentation
    • Providing expert advice
    • Providing feedback or suggestion
    • Providing criticism
    • Providing acceptance and approval.
    Equal Opportunity to Contribute……
    Fair and equitable opportunity to contribute
    Refer to the ground rules, which should include guidelines on listening and allowing others
    to speak
    Allocate times for each person to contribute
    Provide small group opportunities that afford more people the chance to speak
    If a person is constantly interrupting,whether on purpose or unintentionally,
    
    handle the situation in private.
    Maintain Focus in Meetings:
    In essence a meeting is a ‘controlled conversation with a purpose’.
    Many meetings can go off-course due to:
    • Topics taking longer to discuss
    • Differences of opinion being discussed and debated for longer than expected
    • new topics introduced.
    All rights reserved for Applied College - Qassim University BLSA102
    Conduct Meetings within Timelines
    It is important that the original meeting topics, as identified in the agenda, be introduced, discussed and
    acted upon within the predetermined time frame
    One of the most difficult tasks a Chairperson has is time management.
    Time management techniques
    • Only include items that are required in meetings
    • Allocate tasks to be completed before meetings
    • Start on time and end on time
    • Allocate and notify times
    • Ask participants to help with time management
    • Allow time to decide
    • Allocate to new meeting.
    All rights reserved for Applied College - Qassim University BLSA102
    Closing Meetings……
    When closing a meeting:
    • Thank the participants for their time and valuable contributions
    • Summarise the meeting topics
    • Review actions and assignments
    • Clarify that meeting minutes or actions will be reported. Explain the process
    • Set the time for the next meeting and ask
    each person if they can make it or not
    • Try to end on a positive note
    • Always end meetings on time.
    48
    Record Minutes of Meetings:
    One of the key requirements of any meeting is to record minutes
    Minutes are a written record of what was discussed, agreed and actioned
    They provide participants with a tangible record of events resulting from the meeting.
    In essence minutes can be likened to a
    photocopy of the meeting.
    49
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    Debrief and follow up after meetings
    Performance Criteria for this Element are:
    • Process and distribute documentation from meetings
    • Inform colleagues regarding the outcomes of meetings
    • Incorporate work resulting from meetings into the current work schedule with tasks and
    actions prioritized, as appropriate.
    50
    All rights reserved for Applied College - Qassim University BLSA102
    Process and Distribute Documentation:
    Once the meeting has finished it is important to ensure the momentum gained during the
    meeting doesn’t diminish once the meeting is over
    It is important to keep the momentum strong, especially in the immediate aftermath of the
    meeting
    The discussions and agreed solutions are still fresh in everyone’s mind.
    Process and Distribute Documentation……..
    Process documents
    Documents that need to be prepared include:
    • Minutes of the meeting
    • Copies of presentations
    • Copies of background information
    • Course of action and responsibilities
    • New information to help participants achieve allocated actions
    • Agenda for next meeting.
    Process and Distribute Documentation……
    Distributing documentation
    The most common methods to distribute documentation include:
     Delivered personally
     Email
     Internal mail
     Courier.
    Process and Distribute Documentation…….
    Acknowledge receipt of documentation
    Regardless of the method chosen to send documents, it is important that the sender
    follows up to ensure:
    The documents have been received by the correct person
    The person understands what is required of them.
    All rights reserved for Applied College - Qassim University BLSA102
    Inform Colleages of Meeting Outcomes
    Meetings normally incorporate key decision makers, including managers and
    supervisors, of:
    • A department
    
    • An outlet of a department
    • An area of responsibility not contained within its own department
    • An activity.
    Not everyone is invited to a meeting.
    • Meetings normally just include just key decision makers as it would be impractical or poor time management
    to have all staff at every meeting
    • Therefore any information or actions that are discussed or agreed within meetings, that impact the
    operations and the way staff conduct their activities, must be communicated in a timely manner.
    55
    Inform Colleagues of Meeting Outcomes……
    Types of information
    There are endless types of information that must be communicated to staff, through managers and
    supervisors, including:
    • Upcoming events
    • Customer information
    • New policies and procedures
    • New products and services
    • Customer comments
    • Staff movements
    • Operational issues.
    Inform Colleagues of Meeting Outcomes…….
    Types of action
    Whilst most communication required to be known by other managers, supervisors and
    staff is information, at times there are direct actions that need to be taken, either:
    Directly by management or supervisors
    Through staff in consultation and direction by management and supervisors.
    Inform Collegues of Meeting Outcomes…..
    Types of action
    Some types of action that must be communicated for implementation include:
    • Conduct research
    • Prepare a presentation
    • Prepare a strategy or action plan
    • Implement action
    • Act on information.
    All rights reserved for Applied College - Qassim University BLSA102
    Unit Summary
    In this Unit we have explored all the steps involved in:
    Preparing for a meeting
    Conducting a meeting
    Communicating meeting information
    Implementing activities resulting from meetings.
    Meetings are a very important aspect of all businesses and when used correctly, is the
    greatest avenue to share information and to develop plans for business success.
    References & resources


24. Free: Business Communication”, 4th edition, Peter Hartly & Clive G.
    Bruckmann, 2002


25. Maher, Ahmed. (2014). How to raise your administrative skills in
    communication. Third Edition. Alexandria: University House.


26. Abu Bakr Mustafa and Al-Baridi Abdullah (2008) Effective
    Communication. Alexandria: University House.


27. Ethics:
    Business Communication and the Ethical Context (chap 4) by Betsy
    Stevens, Ph.D., of Cornell University's School of Business Administration
    (www.google.com.sa/search?q=Business+Communication+and+the+Ethic
    al+Context&oq)
    Unit exams
    Question 1: Choose the correct answer


28. Key roles in meeting are generally:
    A. Chairperson B. Secretary C. Treasurer. D. All of above


29. The most common methods to distribute documentation include:
    A. Email B. Internal mail C. Courier. D. All of above


30. When closing a meeting:
    A. Make introductions
    B. Thank the participants for their time and valuable contributions
    C. Clarify your role in the meeting
    D. Welcome attendees and thank them for their time
    Unit exams
    Question 2: Put the sign of True (√) or false (x) in front of each sentence


31. A meeting code is prepared for effective meetings encourage participation for ideas. ( √)


32. Meeting is an occasion when people gather together to discuss something.( √ )


33. Business meetings- to get input, interpret decisions and policies, share info… (X)


34. The success of a meeting comes down to organizing. (X)


35. Meetings are the most common place to address problems that exist in the workplace ( √)


36. Effective meetings produce better business decisions ( √)


37. The meeting should be convened only when it is essential. ( √)
    ٨.