Lakhasly

1. Executive Summary
   In this assignment we’re going to review the IT infrastructure of Saudi Telecom Company (STC), (STC, 2023). a leading telecommunications provider in Saudi Arabia
   This assignment is about studying the IT infrastructure of a relevant information system (IS)/information technology (IT) (South Texas College, 2023) used by selecting any organization of your choice.

• The name and field of the chosen company: The company chosen for this assignment is STC, a telecommunications company.


• Distinct features of STC: STC is the largest telecommunications company in Saudi Arabia, (STC, 2023). with a wide range of services, including mobile, fixed-line, internet, and data services. STC is also a major player in the digital transformation of Saudi Arabia.
  Then we’re going to discuss the organizational profile of STC, its strategies for competitive advantage, its IT infrastructure, its data management methods, and its stakeholders.

2. Organizational Profile:
   STC, or Saudi Telecom firm, is a Saudi telecommunications firm established in Riyadh. Here's an overview of the company's history, including organizational information, purpose, and organizational structure:
   Background:
   STC was created in 1998 as a state-owned corporation but was later privatized. (STC Group, 2022).
   Ownership: Initially, the Saudi government owned the entire corporation. However, it was partially privatized in 2002 via an IPO (Initial Public Offering), (STC Group, 2022, p. 10). becoming a publicly traded firm on the Saudi Arabian stock exchange (Tadawul).
   Purpose:
   Telecommunications Services: The major goal of STC is to provide a wide range of telecommunications services to consumers in Saudi Arabia and around the world. . (Why Stc, 2023) Fixed-line and mobile telephone, internet services, broadband, and data services are examples of these services.
   STC is critical to Saudi Arabia's digital transformation and the government's Vision 2030 strategy, which aims to diversify the country's economy and reduce its reliance on oil. (Why Stc, 2023) To achieve this objective, the company invests in cutting-edge technologies and infrastructure.
   Global Expansion: STC has grown its presence beyond Saudi Arabia, with subsidiaries and partnerships in several countries, (STC Group, 2022) all of which contribute to the company's objective of becoming a top global ICT provider.
   5

Organizational Structure:
STC is administered by a Board of Directors, which oversees the company's strategic direction. Typically, the board is made up of a combination of government representatives and independent members.
Executive Management: The company is led by an executive management team that consists of a CEO and other senior executives in charge of various elements of the business, (Senior Management Team, 2023) such as operations, finance, and technology.
STC maintains several business divisions, each of which is responsible for a distinct telecom service. These may comprise mobile, fixed-line, overseas operations, and digital services departments. Geographical Presence: Through subsidiaries and partnerships, STC has a major presence not only in Saudi Arabia but also in other nations. (Our Strategy, 2023) These foreign operations are run by various companies and management structures.
Employees: STC employs a huge number of people (Jobs, 2023) with different backgrounds in telecommunications, technology, marketing, and customer service.
3. Strategies:
1-Cost Leadership Strategy
It is known that STC Co. has clearly distinguished itself and stood out with its special prices that are completely different from its competitors in the market. Especially after the launch of its new service "Jawwy", which is a mobile package from STC Co. that presented on a digital platform through an application that allows you to change and modify as you like and whenever you want at affordable prices. It focused mainly on ease of use and providing a satisfactory experience for the customer (About Us 2023). Also, STC Co. is keen to provide continuous offers to reduce their cost of packages and other services to enable Sustainability of customer loyalty and take advantage more from their services.
2-Differentiation Strategy
Now, to talk about how STC Co. has taken big advantage following this strategy and how it implemented it well to stand out from others in the market can take different aspects. STC Co. presented its products differently and expanded its usual range to enter into new fields and compete with those already in the market, including the “STC TV” service, which is an entertainment broadcast channel that provides you with the best movies, series, documentaries, children’s programs and more (STCtv 2023). The ones who can benefit most from it are STC customers themselves. Another service is the “Qitaf” service, which collects points across various services and fields in the market (shopping - bill payment - restaurant orders, etc.), and exchanges them for a group of rewards, whether internal rewards such as minutes, messages, or data, or external rewards through “Qitaf” partners (Loyalty 2023). The most important thing that can be mentioned is the launch of the “STC Pay” app, through which it was able to powerfully invade the banking market and expand with a noticeable increase in customer subscriptions within a short period (Giraud, 2023).