Lakhasly

Full project summary: One-stop smart home solution

Vision: To enable homeowners in the UAE to automate their homes for comfort, security and entertainment through a comprehensive smart home solution.
Products and services:
Smart home center
Smart lighting
Smart thermostat
Smart speakers
Security cameras
Motion sensors
Additional features: voice control, notifications and updates, integration with other devices, advanced security features, and personalization.
the target audience:

Tech-savvy homeowners interested in automating their homes.
Those who value comfort, security and entertainment.
Implementation budget in the United Arab Emirates

The budget was further reduced while maintaining the quality of the solution. The funds will be used strategically in the following areas:

Product and service development: AED 250,000
Marketing and promotion: 100 thousand UAE dirhams
Packaging and marketing materials: 50 thousand AED
Ongoing operating costs (such as website hosting and customer service): AED 25,000 per month
Total budget: 425 thousand UAE dirhams

Note: The budget has been reduced keeping in mind to maintain the quality of the solution by negotiating with local suppliers and finding cost effective ways of marketing and promotion.

The strategy

Launch the solution through multiple channels, such as website, social media, and stores.
Promote the solution through targeted advertising and public relations campaigns.
Partnering with contracting and construction companies to provide smart home solutions for new homes.
Providing excellent customer service and technical support 24 hours a day, 7 days a week.
the expected results

Increasing demand for smart home solutions in the UAE.
Improving the smart home experience for homeowners.
Enhancing the company's reputation as a reliable supplier of smart home solutions.
Through strategic implementation, we can ensure the success of the end-to-end smart home solution and make a positive impact in the lives of homeowners in the UAE while maintaining a low budget. With strategic implementation, we can ensure the success of the end-to-end smart home solution and make a positive impact in the lives of homeowners in the UAE United while maintaining a low budget.

Business and products

Mission: To establish sustainable relationships with governments and companies by providing consulting services and designing best practices for cost-effective operations and IT strategies using human resources and technology.

Vision: Global diversity to attract, develop and maintain the needs of customers and partners.

Products/Services:

Smart home services (control panels, sound, lighting, sensors, building management system, hotel management system, software, motor control, process control)
project management
IT consulting
2. Define the market and identify competitors

Target market:

Governments
Companies
Homeowners
Offices
Hotels
Main competitors:

Smart home services:

Control4
Crestron
Savant
Lutron
alayoubi
smart homes technology
qomra
Alluresmart
somfy
digitalhome
project management:

PwC
Deloitte
McKinsey & Company
Bain & Company
IT consulting:

IBM
Accenture
Infosys
Tata Consultancy Services
3. Conduct customer research

Target customer profile:

Demographics: Business owners, homeowners, office managers, hotel managers
Psychological makeup: interested in technology, focused on comfort and safety
Purchasing Behaviors: Willing to invest in smart home solutions, project management expertise, and IT consulting services
Customer needs/preferences/pain points:

Smart home services:

Control and automate home systems
Comfort and ease of use
Security and peace of mind
project management:

Implement the project efficiently and effectively
Delivery on time and within budget
Risk mitigation and stakeholder management
IT consulting:

Strategic planning and IT implementation
Cybersecurity and data protection
Cloud computing and digital transformation
4. Analyze customer and market data

Market trends/patterns/opportunities:

The increasing demand for smart home solutions is due to advances in technology and increasing consumer awareness
The increasing complexity of IT systems and the need for specialized consulting services
Increased emphasis on project management to ensure successful project outcomes
Customer segments with the greatest potential:

Businesses and homeowners looking to improve their operations and living spaces with smart home technology
Organizations seeking to improve their project management capabilities and achieve better results
Businesses and governments that require strategic planning and IT implementation to drive digital transformation
Market size and growth potential:

The global smart home market is expected to reach $534.9 billion by 2028, growing at a CAGR of 27.4% from 2021 to 2028.
The global project management software market is expected to grow from $5.9 billion in 2023 to $12.2 billion by 2029, at a CAGR of 11.5% during the forecast period.
The global IT consulting market is expected to expand from $418.2 billion in 2023 to $684.5 billion by 2029, registering a CAGR of 7.1% during the forecast period.
5. Determine competitive advantages

Unique Selling Propositions (USPs):

Comprehensive smart home solutions designed to meet specific customer needs
An experienced project management team with a proven track record of success
Experience in IT consulting and digital transformation strategies
Competitive advantages:

Focus on customer satisfaction and building long-term relationships
aFor a commitment to innovation and staying at the forefront of industry trends
Strong partnerships with leading technology providers
6. Develop product packaging strategies

Target customer preferences:

Clear and concise product descriptions
Focus on benefits and value propositions
Visually attractive and informative packaging
Packaging Considerations:

Sustainability and environmental friendliness
Durability and protection of products
Consistent branding and messaging across all packaging materials
Packaging concepts:

Smart Home Services: bundled packages designed for specific customer segments (e.g. homeowners, businesses, hotels)
Project Management: Subscription-based services with tiered pricing based on project size and complexity
IT Consulting: Customized consulting packages based on clients' needs and goals
Smart home services provided by Osoul Information Technology Company:

Control Panels: Centralized control of all smart home devices and systems through an easy-to-use interface.
Audio: Multi-room audio systems with high sound quality and seamless integration with streaming services.
Lighting: Intelligent lighting systems allow remote control, scheduling and customization of lighting scenes.
Sensors: Motion sensors, door/window sensors and environment sensors for enhanced security and automation.
Building Management System (BMS): An integrated system for managing building systems such as heating, ventilation, air conditioning, lighting, and security.
Hotel Management System (HMS): A comprehensive software solution for managing hotel operations, including reservations, guest services, and billing.
Software: Custom software development for smart home automation and control.
Motor Control: Control and automate electric motors for various applications, such as blinds, blinds, and gates.
Process Control: Monitor and control industrial processes to improve efficiency and safety.
Benefits of our smart home services:

Convenience and ease of use: Control your entire home from a single app or voice assistant.
Energy Efficiency: Smart lighting, heating, ventilation, and air conditioning (HVAC) systems can help reduce energy consumption and lower utility bills.
Enhanced Security: Motion sensors, door/window sensors and security cameras provide peace of mind and protect your home from intruders.
INCREASED COMFORT: Control the temperature, lighting and sound in your home to create the perfect ambiance for any occasion.
Personalized Experience: Customize your smart home to fit your unique lifestyle and preferences.
Our approach to smart home services:

Customized Solutions: We work closely with our customers to design and implement smart home solutions that meet their specific needs and requirements.
Expert Installation and Support: Our team of experienced technicians will professionally install and configure your smart home system and provide ongoing support.
Integration with leading technologies: We partner with leading smart home technology providers to ensure compatibility and seamless integration with your existing devices.
Commitment to innovation: We stay up to date with the latest technologies
Benchmark Reference: Industry

Industry: Smart Home Technology & IT Solutions (Benchmark: Global smart home market expected to reach $151.4 billion by 2028)
Target Audience: Homeowners and businesses/government agencies in the UAE (Criterion: The UAE smart home market is expected to grow at 15% annually)
Core Values: Innovation, Reliability, Expertise, Sustainability and Partnership (Benchmark: Core values align with those of industry leaders like Google Nest and Amazon Alexa)
Brand Personality: Professional, approachable, innovative, environmentally conscious (Standard: Modeled by industry leaders who emphasize customer focus and environmental responsibility)

Step 2: Define brand strategy

Brand Positioning: Osoul IT positions itself as a trusted partner, providing tailored smart home and IT solutions that prioritize comfort, security and energy efficiency. (Standard: In line with industry trends towards customized and energy efficient smart home solutions)
Value Proposition: “Transform your home or business with cutting-edge technology, designed to meet your unique needs. Experience the future of smart living and seamless IT integration with Osoul IT.” (Criterion: The value proposition clearly defines the benefits and differentiation of Osoul Information Technology Company’s offerings)

Step 3: Develop brand guidelines

Logo: Features a house silhouette and solid lines, symbolizing smart home integration. (Standard: Similar to industry leaders who use simple and recognizable logos)
Color Palette: Green (Sustainability), Blue (Trust), White (Clean Technology) (Standard: Colors align with industry standards and evoke desired brand associations)
Typography: Helvetica (professional) and OpenSans (clear) (standard: professional, clear fonts typically used in industry)
Images: Showcasing smart home technology seamlessly integrated into modern homes and businesses. (Standard: High quality images consistent with target audience and industry trends)

Step 4: Website design

Home Page: Features a main section with a value proposition, services overview, project presentation, and clear calls to action. (Standard: Follows industry best practices for website design and user experience)
Services page: Provides detailed explanations of smart home and IT services, with the benefits and technology used. (Criterion: Comprehensive, informative content that educates the target audience)
Blog Section: Publishes useful articles about smart home trends, IT security, and technology integration. (Criterion: Content marketing strategy aligns with industry thought leadership and customer engagement)
Contact Us page: includes informationContact Matt, sitemap and easy-to-use contact form. (Criterion: Easy and convenient for potential customers to communicate)

Step 5: Create marketing materials

Brochures: Professionally designed with high-quality photos, concise service overviews, project examples, and a clear call to action. (Standard: Professional, visually attractive brochures that effectively communicate key messages)
Case Studies: Show successful projects, quantify results, and include customer testimonials. (Criterion: Reliable and convincing marketing materials that demonstrate Osoul IT capabilities)
White Papers: Establish thought leadership on relevant topics and provide insights and recommendations from Osoul IT’s perspective. (Criterion: Valuable content that positions Osoul Information Technology Company as an expert in the industry)

Step 6: Create banners and display elements

Signage: Prominent office signage with the logo and value proposition. (Standard: Conforms to industry standards for professional signage)
Display Elements: Eye-catching trade show stands and event signage showcasing Osoul IT capabilities and project examples. (Criterion: High-impact materials that attract attention and convey key messages)

Step 7: Develop advertising campaigns

Stage 1: Search Engine Marketing (SEM)
Platform: Google Ads
Budget: Start with a low daily budget, and gradually increase it based on results. (Benchmark: Industry average for SEM budgets)
Strategy: Focus on long-term keywords with low competition. (Criterion: Effective keyword strategy to target specific customer needs)
Phase 2: Social Media Marketing
Platform: LinkedIn (B2B), Instagram (homeowners)
Budget: Set a modest monthly budget. (Benchmark: Industry average for social media marketing budgets)
Content Strategy: Share useful content, showcase projects, and conduct contests/giveaways. (Standard: Content strategy aligns with industry best practices for social media engagement)

Step 8: Create social media content

Week 1

Platform: Instagram, Facebook
Title: Goodbye Remote Chaos: Embrace Elegance with Smart Control from Osoul!
Topic text: Transform your home interaction: Introducing the smart control panel from Osoul!
Action Call: Scroll up to see smart home elegance

Week 2

Platform: Instagram, Facebook
Title: Osoul Control Panel: More than just a remote control
Topic text: Embrace smart luxury: How the dashboard simplifies your life
Call to Action: Discover Convenience (Learn More) [Link to Osoul Smart Control Panel Product Page]

Week 3

Platform: Facebook (video)
Video title: Smart home control at your fingertips: Introducing the Osoul control panel
Video Description: Imagine controlling your entire smart home from a stylish panel on the wall! The Osoul control panel goes beyond just a remote control, it offers features such as adjusting the lighting, setting the ideal temperature, and even enhancing security. Scroll up to explore the possibilities!
Action Call: Experience the Simplicity of a Smart Home (Learn More) [Link to Osoul Smart Control Panel Product Page]

Week 4

Platform: Facebook
Title: Elevate your entertainment with Osoul: Control lighting, sound, and more with one click!
Subject text: Not sure how to get started? Osoul smart home experts are here to help!
Call to Action: Book your free consultation now (link to book a consultation with Osoul smart home experts)

Week 5

Platform: Instagram, Facebook
Title: “Osoul makes my life easier!” - Listen to a satisfied customer!
Topic text: Smart Home Tricks: Share your favorite way to use the Osoul control panel!
Call to Action: #MyOsoolHome (Share your story)

Week 6

Platform: Facebook
Title: Peace of mind at your fingertips: Enhanced security with the Osoul control panel
Topic text: Live Smarter, Live Sustainably: How Osoul helps you save energy
Call to Action: Read more: Sustainable Living with Osoul (Link to blog post about Osoul’s energy saving features)

Week 7

Platform: Instagram
Title: Limited Time Offer! Get a 15% discount on installing the control panel from Osoul!
Subject text: We call all Osoul fans! Share your smart home makeover for a chance to win!
Call to Action: Share your Osoul transformation (link to contest details)

Week 8

Platform: Facebook
Title: A day in the life of an Osoul smart home engineer!
Topic text: Ask me anything: A live Q&A session with Osoul smart home experts!
Call to Action: Submit your questions now (link to recording Q&A)

Week 9

Platform: Instagram, Facebook
Title: Invisible Threats, Unparalleled Security: Introducing Osoul Smart Home Sensors!
Topic text: Smart security starts with sensors: Unleash the potential of your Osoul smart home!
Call to Action: Scroll up for complete security

Week 10

Platform: Instagram, Facebook
Title: Beyond Security: Exploring the Diverse Uses of Usable Sensors!
Topic text: Simplify your life through automation: How solar sensors make your smart home smarter
Call to Action: Learn more about sensor applications (link to blog post)

Week 11

Platform: Facebook (video)
Video Title: Experience the Magic of Automation: A Day in the Life with Instrumental Sensors!
Video Description: Imagine a home that seamlessly adapts to your needs. Osoul sensors automate everyday tasks, saving you time and creating a more responsive living environment. Explore the possibilities with Osoul!
Call to Action: Unleash the Power of Automation (Link to Usool Sensors Product Page Q&A)

Week 11

painText: Facebook (video)
Video Title: Invisible Threats, Unparalleled Security: Introducing Osoul Smart Home Sensors!
Video Description: Highlighting the importance of security with infrared sensors (motion detection, lights, camera footage)
Call to Action: Scroll up for added security!
Step 9: Create a Snapchat campaign

Objective: Increase brand awareness and generate leads among young homeowners (18-30 years) in the UAE who are interested in smart home technology.

the target audience:

Young homeowners (18-30 years) in UAE
They are interested in improving the comfort, security and well-being of their homes
They may not be aware of the capabilities of smart home technology
Platform-specific strategies (Snapchat):

Focus: Short, interactive, entertaining content that showcases the ease and benefits of smart home technology.
Content format:
Behind-the-scenes glimpses of Osoul technicians as they install smart home systems.
Quick tutorials demonstrating specific smart home features (such as voice-activated lighting, smart locks).
Comic scenes depicting the struggle of a non-smart home versus the convenience of a smart home.
Campaign implementation:

Post frequently: Share daily Snaps (stories) to keep your audience engaged.
Use creative filters and lenses: Boost the visual appeal of your snaps to stand out.
Partnership with Micro Influencers: Collaborate with local influencers from the UAE targeting young homeowners to promote the campaign and showcase smart home technology in their homes.
Monitoring and measuring:

Snap...the number of times snaps are viewed
Reaction... reaction rate
Website... Website clicks from scroll-up links
Estimated budget:

Content creation: 200 AED
Snapchat Ads (optional): AED 300 per week
Partnering with micro-influencers (optional): AED 500 per free influencer on automating your home from Osoul experts.
Call to Action: Get the free guide: [link to download form]
Week 3

Title: "Secrets of a Successful Smart Home"
Topic text: Share tips and tricks on creating a smoothly running smart home.
Call to Action: #Intelligence Sticks #Smart Home Secrets

Week 4

Title: “Invest in the future of your home with Osoul”
Topic text: Discover how Osoul smart solutions can increase the value of your home.
Call to Action: Book a Free Consultation: [Link to Book a Consultation]

Week 5

Title: “Stories from Osoul’s Happy Clients”
Topic text: Hear the experiences of real Osoul customers who have witnessed the transformation of their homes.
Call to Action: #OsoulIntelligence #OsoulClientStories

Instagram

Week 1

Title: “The smart home of your dreams becomes a reality with Osoul”
Subject text: Enjoy the comfort and luxury of an integrated smart home.
Action Call: #Intelligence Sticks #Dream House

Week 2

Title: "Add a touch of intelligence to your daily life"
Topic text: Discover smart tools from Osoul that make everyday tasks easy and fun.
Call to action: #Intelligence sticks #Smartlife

Week 3

Title: “Enjoy peace of mind with Osoul smart security”
Subject text: Protect your home and family with the advanced smart security system from Osoul.
Call to action: #Intelligence #SecurityIntelligence

Week 4

Title: “Smart Sustainability: Save Energy with Osoul”
Topic text: Discover how Osoul smart solutions can help you reduce your carbon footprint.
Call to action: #smartsticks #smartsustainability

Week 5

Title: “Share your smart home journey with us”
Topic text: Share photos and videos of your smart home transformation with Osoul.
Call to Action: #SmartHouses #SmartHomeJourneys

Step 8: Improve website performance

Website performance report

Website: www.osooltech.com

Objectives:

Increase website visits
Generate leads
Increase Sales
Basic metrics:

Visits: 10,000 visitors per month
Bounce rate: 55%
Time spent on site: 2 minutes and 30 seconds
Conversion rate: 2%
Analytics tools:

Google Analytics
Google Search Console
Organic visits:

Google Analytics: Acquisition > All Traffic > Channels > Organic Search
Current Organic Traffic: 5,000 visitors per month
Keyword categories:

Google Search Console: Performance > Search Results
Current keyword rankings:
“Smart Home Services” - #10
“Home Automation” - #15
“Smart Home Installation” - #20
Conversion rate:

Google Analytics: Conversions > Goals > Overview
Current conversion rate: 2%
Click through rate (CTR):

Google Search Console: Performance > Search Results
Current click rate: 5%
Bounce rate:

Google Analytics: Audience > Behavior > Engagement > Bounce Rate
Current bounce rate: 55%
Technical SEO factors:
Google Search Console: Crawl > Crawl errors
No crawl errors
Google PageSpeed Insights:
Desktop: 90/100
Mobile phone: 75/100
Mobile fit test:

Suitable for mobile devices
Return on Investment (ROI):

Total website cost: $10,000
Revenue generated from the website: $20,000
ROI: 200%
Recommendations:

Content:

Create high-quality content that is relevant to your target audience.
Focus on providing valuable information and insights.
Use key words and phrases that your target audience is searching for.
Search Engine Optimization (SEO):

Optimize your website for search engines using relevant keywords and phrases.
Build backlinks to your website from other high-quality websites.
Submit your website to search engines.
Social media:

Use social media to promote your website and content.
Share valuable content that is relevant to your target audience.
Interact with your followers and build relationships.
Paid ads:

Run paid advertising campaigns to targetP potential customers.
Use targeted keywords and phrases to reach your desired audience.
Track your results and adjust your campaigns as needed.
Conversion optimization:

Offer incentives to encourage visitors to convert into customers.
Make it easier for visitors to take action on your website.
Providing excellent customer service to build trust and loyalty.
Next steps:

Implement the recommended changes to your website.
Monitor your website's performance using Google Analytics and Google Search Console.
Make adjustments to your website as needed to improve performance.
Periodic review:

Review your website's performance monthly or quarterly.
Make adjustments to your website content, design, or marketing strategy as needed to improve performance.
By following these recommendations, you can improve the performance of your smart home services website and achieve your business goals.

Build a strong brand reputation

A strong brand reputation is essential for any business, but it's especially important for companies that sell smart home services. This is because smart home services are often viewed as complex and expensive. By building a strong brand reputation, you can overcome these objections and attract more customers.

Here are some tips for building a strong brand reputation:

Keep your promises. This means providing quality products and services, and standing behind your business.
Be honest and transparent. Don't try to hide any problems or issues. Be honest with your customers and tell them what they can expect.
Be responsive to customer feedback. Show your customers that you value their feedback and that you are willing to listen to their concerns.
Be active in your community. Sponsor local events, volunteer your time, and donate to local charities. This will help you build relationships with potential clients and show that you are invested in the community.
Get involved in industry organizations. This will help you stay up to date with the latest trends and technologies, and will also give you the opportunity to network with other professionals in your field.
Providing excellent customer service

Excellent customer service is essential for any business, but it's especially important for companies that sell smart home services. This is because smart home services can be complex and expensive, and customers need to feel confident that they are making a good decision when choosing your company.

Here are some tips for providing excellent customer service:

Be friendly and helpful. Customers should feel like they are talking to a friend, not a salesman.
Be patient and understanding. Customers may not be familiar with smart home technology, so be patient and take your time to explain things clearly.
Be responsive. Customers should be able to reach you easily and get answers to their questions quickly.
Do your best. Do whatever it takes to make sure your customers are satisfied.
By building a strong brand reputation and providing excellent customer service, you can attract more customers and build a successful smart home services business. Do your best. Do whatever it takes to make sure your customers are happy.

By building a strong brand reputation and providing excellent customer service, you can attract more customers and build a successful smart home services business.
part Four

Step 9: Create a Snapchat campaign

Objective: Increase brand awareness and generate leads among young homeowners (18-30 years) in the UAE who are interested in smart home technology.

the target audience:

Young homeowners (18-30 years) in UAE
They are interested in improving the comfort, security and well-being of their homes
They may not be aware of the capabilities of smart home technology
Platform-specific strategies (Snapchat):

Focus: Short, interactive, entertaining content that showcases the ease and benefits of smart home technology.
Content format:
Behind-the-scenes glimpses of Osoul technicians as they install smart home systems.
Quick tutorials demonstrating specific smart home features (such as voice-activated lighting, smart locks).
Comic scenes depicting the struggle of a non-smart home versus the convenience of a smart home.
Campaign implementation:

Post frequently: Share daily Snaps (stories) to keep your audience engaged.
Use creative filters and lenses: Enhance the look

the target audience

Technology-savvy homeowners who want to automate their homes for convenience and security.

Package target

Providing a comprehensive smart home solution that allows homeowners to control their home's lighting, temperature, entertainment and security systems from a single app.

Choose products or services

Smart home hub, smart lighting, smart thermostat, smart speakers, security cameras, and motion sensors.

Pricing and value

Basic Package: $299 (includes smart home hub, 2 smart bulbs, and 1 smart thermostat); Standard Package: $499 (adds 2 security cameras and 2 motion sensors); Premium Package: $799 (includes all features from the base and standard packages, plus smart speakers and advanced security features).

Create package levels or options

Level 1: Basic package (basic smart home devices and control features)
Level 2: Standard Package (adds home cinema setup services and enhanced security features)
Level 3: Premium Package (provides a comprehensive range of smart home solutions, including advanced security systems and integrated entertainment systems)

Packaging and marketing materials

Packaging: Sleek, modern design with clear and concise product information.
Marketing materials:
Brochures explaining the benefits and features of smart home solutions, website content providing detailed product specifications and customer testimonials, and social media campaigns targeting homeowners interested in smart home technology.

the target audience

Tech-savvy homeownersThose who want to automate their homes for comfort and security.

Package target

Providing a comprehensive smart home solution that allows homeowners to control their home's lighting, temperature, entertainment and security systems from a single app.

Choose products or services

Smart home hub, smart lighting, smart thermostat, smart speakers, security cameras, and motion sensors.

Pricing and value

Basic Package: $299 (includes smart home hub, 2 smart bulbs, and 1 smart thermostat); Standard Package: $499 (adds 2 security cameras and 2 motion sensors); Premium Package: $799 (includes all features from the base and standard packages, plus smart speakers and advanced security features).

Create package levels or options

Level 1: Basic package (basic smart home devices and control features)
Level 2: Standard Package (adds home cinema setup services and enhanced security features)
Level 3: Premium Package (provides a comprehensive range of smart home solutions, including advanced security systems and integrated entertainment systems)

Packaging and marketing materials

Packaging: Sleek, modern design with clear and concise product information.
Marketing materials:
Brochures explaining the benefits and features of smart home solutions, website content providing detailed product specifications and customer testimonials, and social media campaigns targeting homeowners interested in smart home technology.

Part Eight

A robot programmed to answer customer questions on social media:

Customer: Hi, I'm having trouble connecting my new smart home device to my Wi-Fi network. Can you help?

Robot: Hello! I'm sorry to hear that you're having trouble connecting your smart home device. I will be happy to help you solve the problem.

Customer: Thank you! The device is [device name] from [manufacturer name].

Robot: Well, I see that this device requires a specific application to be installed on your smartphone. Have you already installed the app?

Customer: Yes, I have installed the application.

Android: Please make sure that your smartphone is connected to the same Wi-Fi network to which you want to connect your smart home device. Next, open the app and follow the instructions to add your device.

Customer: I did all that, but it's still not connected.

Robot: I understand. Let me quickly check if there are any known issues connecting this device to your Wi-Fi network.

[The bot checks for known issues and finds none]

Bot: Well, I couldn't find any known issues. I will escalate this issue to a human customer service agent who can assist you further. Please provide me with your contact information, and an agent will contact you shortly.

Customer: Sure, my email address is [email address].

Robot: Thank you. A customer service agent will contact you shortly at the email address provided.

[The bot escalates the issue to a human customer service agent]

Human Customer Service Agent: Hello [Customer Name], I understand you are having trouble connecting your smart home device to your Wi-Fi network. I'm here to help!

[The human customer service agent then works with the customer to troubleshoot the problem and find a solution]** Those steps.

[The customer tries the steps and the problem is resolved]

Client: It worked! thanks a lot for your help!

Robot: Welcome. I'm glad I was able to help you. Is there anything else I can help you with today?