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SPA Guest Services Executive - Jumeirah Muscat Bay - (2400000Z)

About Jumeirah

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah Muscat Bay Resort lies 15 minutes south of the city centre and 40 minutes from Seeb International Airport. The overall development will include a 1,200 square meters Talise Spa, a diving centre, a wide range of sports and leisure facilities, a selection of restaurants, bars and cafes and a kids club. The resort will also include conference and banquet facilities to cater for Oman’s growing attraction as a destination for conferences, meetings and large-scale events. The resort forms part of a larger development that includes 300 high-end residential townhouses and villas, taking advantage of some of the most beautiful, unspoilt coastline in the Middle East.

About the role

An exciting role has arisen for a talented SPA Guest Services Executive Role to join the SPA department at Jumeirah Muscat Bay Resort. The main purpose of this role is to ensure all guests are served and cared for through efficient operation of the reception desk, and to ensure they are fully informed of all services and products available at the Spa.

Your key responsibilities will include:

To provide courteous and professional service at all times.
Welcome guests, greet guests and members, explain and up sell the facilities and services available.
Assist in answering all telephone communication with-in three rings observing standards, etiquette, and patience at all times. Handle guest messages and communication needs accurately.
Ensure guests are directed to desired locations for treatment and connected with the appropriate service.
Schedule reservations of spa services for guests and coordinate staff schedule to ensure prompt service.
Assist with administration duties: filing, products supply inventory and other duties required to support management and operations.
To report all problems and or complaints related to the spa. Communicate via logbook & staff meetings, depending upon urgency.
To liaise with all related departments confirm reservations, process engineering requests and maintain cleanliness.
To understand all current activities & promotions within the Spa & Hotel.
Maintain daily operations, including opening, operating and closing procedures.
Participate in any scheduled training programs and attend the internal spa meetings.
Record in appropriate logbook any guest requests, complaints or engineering requests.
To report for duty punctually wearing the correct uniform and nametag and follow good hygiene habits at all times.

About You

In order to be considered for this role, you should have the below qualifications and experiences.

Hold a High School diploma or equivalent
Previous experience working within guest service
Customer care
About the Benefits

This position offers a highly competitive salary and package which includes; housing, flight tickets, medical and dental coverage, life and accident insurance, retail and leisure discounts, discounts on Jumeirah F&B Outlets and reduced hotel rates.

Primary Location: Oman-Muscat
Job: Jumeirah Job Group
Organization: Jumeirah Muscat Bay [JMBH]
Job Posting: Mar 21, 2024, 8:56:30 AM