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Reference Management Software (also known as citation managers or bibliographicmanagement software) is such a kind of ICT innovation that provide a researcher withsomeuseful features that helps him in his research, like (Wiese, 2022), (i) storing and organising references systematically (ii) generating preferred citations and bibliographies in the style; and, (iii) easily converting referencing styles to suit publication requirements.One is to build a citation database for researchers to organize their documents.According to Fenner et al. (2014), "areference management software generally perform three basic research steps: Searching, Storing and Writing. It helps researchers find relevant literature, allows themto store papersand their bibliographic metadata in a personal database for later retrieval andallowsresearchers to insert citations and references in a chosen citation style when writinga text".In a previous study, Fitzgibbons and Meert (2010) indicated the popularity of the referencemanagement software, specially EndNote, RefWorks, BibTeX and Zotero, among students, researchers and academicians as an efficient and time-saving tool for their writingofacademic works.

Reference Management Software (also known as citation managers or bibliographicmanagement software) is such a kind of ICT innovation that provide a researcher withsomeuseful features that helps him in his research, like (Wiese, 2022), (i) storing and organising references systematically
(ii) generating preferred citations and bibliographies in the style; and, (iii) easily converting referencing styles to suit publication requirements. There are numerous definitions available for RMS. Each researcher defined its appearancesand functionality in light of their personal experiences. According to Fenner et al. (2014), “areference management software generally perform three basic research steps: Searching, Storing and Writing. It helps researchers find relevant literature, allows themto store papersand their bibliographic metadata in a personal database for later retrieval andallowsresearchers to insert citations and references in a chosen citation style when writinga text”. Pointing to the usage, Aronsky et al. (2004) describe that the bibliographic management
software is being utilized by researchers, analysts, teachers and numerous experts forinserting references in their academic papers in an appropriate format. This lessens theburden on writers by allowing them to focus on writing instead of editing and proofreadingreferences to avoid errors. In a previous study, Fitzgibbons and Meert (2010) indicated the popularity of the referencemanagement software, specially EndNote, RefWorks, BibTeX and Zotero, among students, researchers and academicians as an efficient and time-saving tool for their writingofacademic works. Jose and Jayakanth (2008) describe the features of the referencemanagement software as a back-end database of the reference details and provides theuserinterface which can facilitate in searching and rendering of references accordingtothedesired styles. Singh (2017) stated that TELESTAR (Technology Enhanced Learningsupporting Students to Achieve Academic Rigor) had defined two essential functions of RMS. One is to build a citation database for researchers to organize their documents. Andthesecond task is to format the bibliographies and citations for writing papers via plug-insoradd-ons for the Word processing software. The study by Mead and Berryman (2010) might
be the most helpful source when it comes to the costing and access criteria of the reference