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This Section discusses the previous research on ERP systems concerning usability
evaluation methods, findings, and contributions.Additionally, most of
the studies mentioned above had conducted the initial literature review of the previous
research to identify the kinds of ERP usability problems.Likewise, experiments were conducted to compare the usability
of different ERP interfaces, such as in [17], where the authors evaluated the navigation
and association support interfaces in SAP.One of the
most reported methods of ERP system evaluation is the usability testing method.
This Section discusses the previous research on ERP systems concerning usability
evaluation methods, findings, and contributions.
Many studies have reported usability evaluation studies of ERP systems. One of the
most reported methods of ERP system evaluation is the usability testing method. The
Dynamic Task Map with information (DTMi) [18] is an interactive interface to support ERP
system tasks and is evaluated by usability testing. Additionally, many studies [3,18,21]
assessed the ERP systems by using usability testing methods. These evaluations involved
the actual users and ERP system experts in laboratory settings. The studies in [22,23]
reported the survey findings that included the questions primarily related to the ease
of use of ERP systems. Likewise, experiments were conducted to compare the usability
of different ERP interfaces, such as in [17], where the authors evaluated the navigation
and association support interfaces in SAP. In [16], an exploratory experiment study was
conducted to compare the SAP with association map interfaces. Interviews were held in
the study [11], beginning with an aim to address the problem of little documentation of
the usability problems faced by users while using the ERP systems. Additionally, most of
the studies mentioned above had conducted the initial literature review of the previous
research to identify the kinds of ERP usability problems.
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