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Considerations When Tailoring Communication in a Hospital Setting: Urgency of the Project:
Emergency upgrades (like COVID isolation wards) require fast, direct communication (e.g., SMS, WhatsApp).Example from Aster Hospital:
"For a hospital-wide equipment upgrade, communication was tailored: nurses received shift-based updates during handovers, management received email briefs, and technical staff used a shared project dashboard to track progress."Stakeholder Type:
Clinical staff prefer quick, concise updates due to time constraints.
Considerations When Tailoring Communication in a Hospital Setting:
Urgency of the Project:
Emergency upgrades (like COVID isolation wards) require fast, direct communication (e.g., SMS, WhatsApp).
Planned projects (like system upgrades) can use formal channels.
Stakeholder Type:
Clinical staff prefer quick, concise updates due to time constraints.
Executives require detailed reports with risk and financial analysis.
Language & Accessibility:
Use simple language for non-clinical staff.
Translate key updates for multilingual teams if necessary.
Technology Access:
Use printed notices in departments with limited computer access.
Digital dashboards for admin offices.
Confidentiality & Sensitivity:
Patient-related communications must follow HIPAA or data privacy rules.
Sensitive financial or HR information must be shared securely.
Example from Aster Hospital:
"For a hospital-wide equipment upgrade, communication was tailored: nurses received shift-based updates during handovers, management received email briefs, and technical staff used a shared project dashboard to track progress."
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