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Are IT Workers Professionals?Your tone should be polite and formal without being "stuffy." This also applies to email correspondence. Be Structured and Organized A professional can quickly and easily find what is needed. Your work area should be neat and organized, and your briefcase should contain only what is needed for your appointment or presentation. Few things say "unprofessional" as quickly as a hopelessly cluttered, messy work area.Explain that IT specialists include programmers, systems analysts, software engineers, database administrators, local area network (LAN) administrators, and chief information officers (CIOs) and that this is not a comprehensive list.Explain that not all IT specialists are recognized as professionals according to the definition in the U.S. Code of Federal Regulations, and IT workers are not professionals from a legal standpoint because they are not licensed; nor are they liable for malpractice.Explain that the Business Software Alliance (BSA) is a trade group that represents the world's largest software and hardware manufacturers, whose mission is to stop software piracy.Explain that the monetary penalties assessed by the BSA far exceed the cost of acquiring the proper licenses for software.A broad set of skills, from mastering software to clearing jams from the copying machine, adds to the sense that you're an indispensable member of the team.Behave Morally and Ethically Professionals such as doctors, lawyers and public accountants must adhere to a strict code of ethics.Point out that IT workers have many different relationships, including those with

employers, clients, suppliers, other professionals, IT users, and the society at large, and that in each relationship, an ethical IT worker acts honestly and appropriately.This can mean continuing your education by taking courses, attending seminars and attaining any related professional designations.Even if your workplace tends towards the casual, strive for snappy casual rather than sloppy casual.Keep something a bit dressier handy in case the big boss or an important client happens by.

Confident, Not Cocky Your demeanor should exude confidence but not cockiness.Your body language and facial expressions communicate volumes, so be sure they are conveying the message you want others to hear.Responding to people promptly and following through on promises in a timely manner is also important, as this demonstrates reliability.It's not just a matter of the #MeToo movement; extend professional, respectful, appropriate behavior to everyone you do business with and in every situation you find yourself in.

Maintain Your Poise A professional must maintain his poise even when facing a difficult situation.Explain that 38 percent of the world's software was illegally copied in 2007, and this represents losses of $48 billion.Explain that the BSA investigations are usually triggered by calls to its hotline, referrals from member companies, and reports sent to the BSA Web site.Unrealistic and Conflicting Goals.1.2.2.5.6.7.8.9.10.

Are IT Workers Professionals?

1. Explain that IT specialists include programmers, systems analysts, software engineers,
   database administrators, local area network (LAN) administrators, and chief information
   officers (CIOs) and that this is not a comprehensive list.


2. Explain that not all IT specialists are recognized as professionals according to the
   definition in the U.S. Code of Federal Regulations, and IT workers are not professionals
   from a legal standpoint because they are not licensed; nor are they liable for malpractice.
   Dress for Success
   A professional is neat in appearance. Be sure to meet or even exceed the requirements of your company's dress code, and pay special attention to your appearance when meeting with prospects or clients. Even if your workplace tends towards the casual, strive for snappy casual rather than sloppy casual. Keep something a bit dressier handy in case the big boss or an important client happens by.

Confident, Not Cocky
Your demeanor should exude confidence but not cockiness. Be polite and well-spoken whether you're interacting with customers, superiors or co-workers. You need to keep your calm, even during tense situations. Your body language and facial expressions communicate volumes, so be sure they are conveying the message you want others to hear.

Do What You Say You Will Do
As a professional, you will be counted on to find a way to get the job done. Responding to people promptly and following through on promises in a timely manner is also important, as this demonstrates reliability. Be at work on time, start meetings on time and follow through on all your commitments.

Be an Expert in Your Field
Professionals strive to become experts in their field, which sets them apart from the rest of the pack. This can mean continuing your education by taking courses, attending seminars and attaining any related professional designations. A broad set of skills, from mastering software to clearing jams from the copying machine, adds to the sense that you're an indispensable member of the team.

Behave Morally and Ethically
Professionals such as doctors, lawyers and public accountants must adhere to a strict code of ethics. Even if your company or industry doesn't have a written code, you should display ethical behavior at all times. It's not just a matter of the #MeToo movement; extend professional, respectful, appropriate behavior to everyone you do business with and in every situation you find yourself in.

Maintain Your Poise
A professional must maintain his poise even when facing a difficult situation. For example, if a colleague or client treats you in a belligerent manner, you should not resort to the same type of behavior.

Have Good Phone Etiquette
Your phone etiquette is also an important component of professional behavior. This means identifying yourself by your full name, company and title when you place a call. Be sure not to dominate the conversation and listen intently to the other party. Return calls in a timely manner and follow-up on any actions you agree to during a conversation.

Strike the Right Tone
During written correspondence, keep your letters brief and to the point. Your tone should be polite and formal without being "stuffy." This also applies to email correspondence.

Be Structured and Organized
A professional can quickly and easily find what is needed. Your work area should be neat and organized, and your briefcase should contain only what is needed for your appointment or presentation. Few things say "unprofessional" as quickly as a hopelessly cluttered, messy work area.

Own Up to Mistakes
Professionals are accountable for their actions at all times. If you make a mistake, own up to it and try to fix it if possible. Don't try to place the blame on a colleague. If your company made the mistake, take responsibility and work to resolve the issue.

Professional Relationships That Must Be Managed

1. Point out that IT workers have many different relationships, including those with

employers, clients, suppliers, other professionals, IT users, and the society at large, and
that in each relationship, an ethical IT worker acts honestly and appropriately.
Relationships Between IT Workers and Employers

1. 
   

   Explain the issues that an IT worker discusses with an employer before accepting a job.

   
   


2. 
   

   Explain that IT workers must set an example and enforce policies regarding the ethical
   use of IT.

   
   


3. 
   

   Explain that IT workers are in a unique position because they have the skills and
   knowledge to abuse systems and data or to allow others to do so.

   
   


4. 
   

   Explain that 38 percent of the world’s software was illegally copied in 2007, and this
   represents losses of $48 billion.

   
   


5. 
   

   Explain that the Business Software Alliance (BSA) is a trade group that represents the
   world’s largest software and hardware manufacturers, whose mission is to stop software
   piracy. Refer to Table 2-1, which shows members of the BSA.

   
   


6. 
   

   Explain that the BSA investigations are usually triggered by calls to its hotline, referrals
   from member companies, and reports sent to the BSA Web site.

   
   


7. 
   

   Explain that the monetary penalties assessed by the BSA far exceed the cost of acquiring
   the proper licenses for software.

   
   


8. 
   

   Explain that trade secrecy is another area that causes problems between employers and IT
   workers, and give examples of trade secrets.

   
   


9. 
   

   Explain that employees are often required to sign confidentiality agreements but that the
   IT industry is known for high employee turnover, and this is a complicating factor.

   
   


10. 
    

    Explain that whistle-blowing is another area that causes problems between employers and
    IT workers because whistle-blowers frequently have special information related to their
    position.
    5 Common Ethical Issues in the Workplace
    Unethical Leadership.
    Toxic Workplace Culture.
    Discrimination and Harassment.
    Unrealistic and Conflicting Goals.
    Questionable Use of Company Technology.