لخّصلي

Due to the highest thing that Jarir Company seeks to achieve is customer satisfaction and providing the best quality, in 2023 AD, a service was created to evaluate the level of customer satisfaction after closing service requests, as it allows the customer to evaluate the service provided to him after completion, in addition to achieving a 97% customer satisfaction rate with the services provided through the call centers.

Due to the highest thing that Jarir Company seeks to achieve is customer satisfaction and providing the best quality, in 2023 AD, a service was created to evaluate the level of customer satisfaction after closing service requests, as it allows the customer to evaluate the service provided to him after completion, in addition to achieving a 97% customer satisfaction rate with the services provided through the call centers. During 2023, 91,808 emails were dealt with, 44,625 service requests were dealt with, and a 93% closing rate was achieved within the specified time. Plans and procedures were also developed that contributed to reducing the rate of customer reports submitted to the Ministry of Commerce, and this contributed to a clear increase in the level of customer satisfaction. 95% of incoming calls to the call center, where employees answer customer questions, inquire about orders, file complaints, etc.