Lakhasly

Executive Summary
Communication plays key role in the success of an organization. Expert knowledge and intelligence are useless if managers cannot properly communicate their knowledge. It is important to develop a variety of skills, both in communicating feelings, thoughts, and expressions to others, and in interpreting what others want to convey (McGraw-Hill. 2001). Communication plays an important role in decision-making, developing high-level plans for organizational improvement, and creating a healthy organizational structure.
Good communication always leads to employees being nourished, engaged, and understanding their work better. Communication is the method of sending and receiving messages through verbal or nonverbal means, including voice or oral communication. Graphics and pictures such as charts, maps, graphs, signs, signs, and actions. Essentially, communication is said to be about creating and exchanging significance. SAN Restaurant is one of Kuwait's major restaurant networks, with long-term ties to people's daily lives, quality of products and operations. Communication is the process of transmitting information by exchanging ideas, facts, feelings, expressions, etc. between two or more people in order to reach a common understanding. In general, oral communication is communication that occurs through written or spoken words.
SAN Restaurant
SAN Restaurant is a professional restaurant and laundry equipment design, fabrication, purchasing and consulting firm. SAN Restaurant has been around for over 15 years. is an industry leader and trusted provider of food service and laundry equipment blueprints, documentation, custom manufacturing and equipment procurement of the highest quality San approved. With our team of design and procurement experts, you can immediately benefit from existing connections with local and national health authorities, dedicated manufacturing facilities, and proven commercial purchasing power. SAN Restaurant is a combination of beloved Italian classics in a vibrant atmosphere filled with art and green spaces. The high arches, colorful tiles and Neapolitan brick ovens will transport you to the coast of Naples. San Restaurant is inspired by the San Marzano tomato, a simple ingredient that creates rich flavor and a culinary symphony. Founded by a group of people passionate about art, design and Italian cuisine, San Ristorante takes the simple, rustic flavors of Italy and combines them with a modern dining experience. At SAN, we turn the dining out experience into a celebration of flavour. With natural light, artistically curated interiors and delicious dishes, San Restaurant is designed to invigorate the senses and reinvent the dining experience in Kuwait.
Every organization or group has a communication climate. This is obvious when you look at the conversations between members at work. The communication environment is evident in the way leaders and employees of a group or organization speak to each other at work. An organization's communication environment influences the general relationships between leaders and employees in the workplace and the long-term patterns of how they tend to provide support and encouragement, or criticism and friction (McGraw-Hill, 2001). The communication environment surrounding interactions between my team members and my immediate supervisor. The communication environment greatly influences motivation and team commitment. This is also evident from my organization's example.
There are two ways in which organization able to communicate open or closed communication climate. In an open communication climate, Employees feel free to express their opinions, make complaints and make suggestions. This freedom of expression is the basis of creativity and innovation. Creating a culture where employees feel comfortable expressing their opinions can be a daunting task. But the end result is better teamwork, so it's worth the effort. Strengthen working relationships (Kukule, 2012). Increase job satisfaction, innovation and creativity. Creating a communication environment in which employees feel free to express their opinions is a difficult task. In an open atmosphere, employees can feel free to express their opinions, file complaints and make suggestions to their superiors. Employees freely discuss important political decisions, production concerns, human resources, and marketing among themselves. Information is transmitted without distortion up, down and horizontally throughout the organization. Open communication refers to the ability of individuals to freely communicate their thoughts and ideas to each other. Within a corporate environment, organizations can encourage open communication by actively encouraging all employees to share their comments and opinions.
While closed communication climate occurs where Perceived threats are perceived by individuals or groups, resulting in communication changes based on defense of the perceived threat rather than clear communication. The information poses a threat and communication is cut off in unsupported environments. Participatory Environment Employees need to feel like their voice matters. In a closed environment, communication is limited to a few people, and others remain silent and are unable to express their thoughts. Closed communication is often more efficient. No one but the primary sender can provide information, so all thoughts can be shared in a timely manner. A closed communication environment is when the communication environment within an organization is determined by its management style. A direct authoritarian style prevents the free and open exchange of information that is characteristic of closed communication.
San Ristorante has implemented an open communication environment, where all employees understand their communication roles and strive to achieve win-win results. It also strengthens communication through self-disclosure. The staff at San Ristorante also strives to understand your needs. Therefore, San Ristorante's excellent customer service comes from employee satisfaction and a healthy working environment. Employees also try to learn more from older employees. At San Ristorante, when a manager asked an employee for paperwork, the employee immediately responded positively to show respect to the manager, but his body language indicated that he was working at that point. It shows you weren't ready. This type of conversation creates a dilemma for managers about whether the employee wants to work or not. Open communication gives employees the opportunity to speak freely about restaurant operations, allowing some employees and chefs to make changes to the restaurant's menu, and under the leadership of Mr. Karim Karami (SAN CEO). The management provides every comfortable way to the employees. speak freely. For example, when senior managers and other people working within an organization express their thoughts, problems, and ideas to each other in a consistent, honest, transparent, and trustworthy manner. This allows teams to avoid surprises, resolve conflicts, and work together better. Open communication also allows San Ristorante employees to confidently convey their feelings, challenges, and feedback. This behavior is a better alternative to passive aggression, passive aggressiveness, or nonverbal signals that people use to express disagreement or want to avoid conflict..
A communication barrier is disconnects where messages are not received as intended. In some cases, your message may not reach your target audience at all, or it may reach only part of your audience. Effective communication is an essential component of success in the workplace. However, there are many barriers that prevent employees from communicating effectively, including language barriers, cultural differences, gender, and emotional and interpersonal barriers. These barriers can lead to misunderstandings, misunderstandings, and conflicts, which can negatively impact productivity and morale. There are many barriers to communication. Language Barriers: Language barriers can occur when employees speak different languages or have difficulty understanding each other's accents. This can lead to misunderstandings and misunderstandings, which can lead to frustration and decreased productivity. Language barriers can be a particular problem in global organizations where employees may come from different countries and speak different languages (McNaughton, & Schreiner, 2008).
Second; Physical Barriers; Physical barriers such as a noisy workplace, limited access to communication technology, and lack of privacy can impede communication in the workplace. These barriers can make it difficult for employees to concentrate, leading to decreased productivity and increased frustration. Physical barriers can also make it difficult for employees to have meaningful conversations and collaborate effectively (Lawson, 2006). Third; Cultural barriers; Cultural differences can also affect communication in the workplace. Different cultures can have different communication styles, values, and expectations, making it difficult for employees from different backgrounds to understand each other. Cultural differences can lead to misunderstandings and misunderstandings, especially when employees are not familiar with each other's cultural norms and customs.
Fourthly. interpersonal barriers. Personal biases can also affect communication in the workplace. For example, employees may have preconceived notions about co-workers based on gender, race, or background. Fourth; Perceptual barriers: Psychological disorders resulting from diverse cultural experiences and backgrounds can cause cognitive barriers. These occur when someone receives a message in a different way than intended. Cognitive barriers can hinder understanding or lead to receiving a completely different message. For example, if someone says “I'm fine” in a sarcastic tone or mumbles “I'm fine” in a deep voice, that person may not be well or well. Fifth: Emotional obstacles: People may have negative feelings or complicated relationships with others, which may negatively affect communication. Emotional barriers can prevent effective communication (Anugwom, 2007). Employees start their hard work at home and then come to work. These negative emotions affect communication with employees. Sixth. Gander barriers. there are gender differences, and communication between women and men is different. Men tend to be more talkative in conversations where women usually listen more thoughtfully. In some cases, this may lead to misunderstanding.
San Ristorante faced different barriers to communication include first; gender barriers; San Ristorante employs men and women, especially in the position of waiter, as there is a lot of disagreement between the restaurant manager and the men about how to deal with the waitress because he gave them an hour to rest because their nature as a girl needs to rest. Additionally, San Ristorante employs different ages so having employees of different age groups can present a unique set of challenges. While the younger generation is accustomed to texting and using shorthand messages, their vocabulary may not be consistent with that of older employees. Work values and attitudes may also influence communication between younger and older employees.
Second; perceptual barriers. One's role in communication, one's status and one's power are the barriers between managers and employees at San Ristorante. These are frequent events at San Ristorante. These barriers are somewhat destructive. This type of barrier deviates the organization from achieving its goal and also communicates its mission and vision statement. Communication barriers also destroy the company's customer service, which includes rude behavior from employees, poor manner in receiving orders and failure to convey the order (Greene, Adam, & Ebert, 1985). Third; language barriers; Not all San Ristorante staff speak English as a first language, which can sometimes make verbal communication a challenge. Some employees who belong to other countries cannot speak English well to communicate and sometimes this becomes a barrier for communication in the organization. For example; An Arab customer wants to order a burger and fries but is unable to communicate with the worker at San Ristorante because English is a foreign language to him. To overcome this barrier, they also consist of employees who know different languages.

In order to overcome such communication barriers San Ristorante should first; Encourage active listening. Employees must follow instructions. You should also actively listen to your customers so that they feel comfortable communicating with you. Second: Use simple words. San managers should use clear language to help employees understand what the manager is trying to convey. Employees also need to interact with customers in a language they can speak. Third: Clarity of thought. San managers must be clear about their ideas to make it easier to convey their message to their subordinates. Fourth: Ensure appropriate feedback. San managers need to respond appropriately to employees to see if they understand what the manager really wants them to understand. Employees must also respond appropriately to customers so that customers understand whether employees can understand their requests. Fifthly; Addressing Cultural Differences: San restaurant may need to identify cultural beliefs and seek to understand racial barriers related to food safety. For example, two employees from the same country commented that temperature control in their country was not a priority. Even if the food was left at room temperature for a long period of time, nothing happened. Sixth. Be more specific; Sans should encourage team members to use clear, concise language and avoid figurative language and slang terms. Illustrate key points in important documents and presentations using visuals. Provide appropriate training and educational resources on industry and brand terminology.
Methods Used to Collect Data
Throughout this study, the researcher will use a quantitative research method based on the information and time frame provided by the San Ristorante Human Resources Department. He argues that research objectives and research questions should be selected according to the methods that will most benefit them. Quantitative methods were chosen that are typically used to measure consumer behavior, knowledge, opinions, and attitudes. Another reason he uses quantitative methodology is that quantitative methodology is generally seen as a deductive method that moves from generalizations to more specific methods, whereas qualitative research The opposite is true. Researchers will interview SAN's human resources manager Sudipti Durgam and CEO Badr Al Hassan about the company's communication environment.
The researcher used a descriptive survey form based on the development of the questionnaire. This was a logical way to conduct descriptive research to study a particular phenomenon in a particular group, along with its characteristics at a particular time. The first letter requesting responses to the survey was sent to him one week before the actual letter with a link to his San survey on the intranet. From this perspective, we have hired four women, one under the age of 25 and one over the age of 25, who have been with the company for at least seven years. We also selected six men. Three of them are over his 25 years of age, the rest are under his 25 years, and he is in his 50th year with the company.

Findings and Discussion
For the purpose of this study, The interviewees selected were San CEO and Human Resources Manager. The choice to interview respondents from one company is based on the concept of collective knowledge, which allows respondents together to provide a better picture of the company and workplace from their perspective.
Regarding communication barriers, based on the survey I found that people gave mixed answers regarding communication barriers. The main responses indicated that 80% of the barriers were language-based, with one of the respondent's girlfriends not speaking Arabic at all at first, but learning some Arabic during her studies Several years in Kuwait. Most of the waitresses in restaurants are women, so men don't negotiate in Arabic because they don't speak it perfectly, or worse, they're often looked down upon by their business partners if they speak like a woman. Respondents believe that body language is very important and that it is useful to study it.
The communication barriers identified and the number of respondents
On communication climate, the management of San communicates well with the employees by sharing information, 90 percent of the respondents confirmed this. Information was not got through rumors and gossip as indicated by 73 percent of the respondents. Most of the employees agreed they received feedbacks that helped them improve their performance. The institution also encouraged open communication (85 percent) but only (31 percent) of the respondents had freedom of expression. Fifty percent (50 percent) of the respondents also judged the information they received to be accurate and timely. The interpretation could be that there is a positive communication climate in the organization.
The overall response rate for the survey was 31%, meaning that 24 out of the 60 participants who sent the survey responded. The response rate covers one-third of the total sample size, indicating that the entire survey is valuable to San Restaurant. The researchers used the same research tools to transform the collected data into charts and graphs in Excel to represent a large number of responses. The graphics collected from the study are presented as an appendix at the end of the paper, as the authors felt that there were too many graphics to be incorporated into the actual text. According to the survey, 78% of participants believe that setting clear goals for each scheduled meeting has a significant impact on improving communication in the workplace; This includes 39% of those who answered yes. Moreover, six out of ten respondents say firm-wide training (62%) and having a wider range of communication tools to use (63%) would significantly gender equality.
Conclusion
Communication is the process in which a person expresses his thoughts and ideas to another person verbally or non-verbally. Even if you have a wealth of knowledge and intelligence, if you are unable to convey your ideas and expressions to society, you will be of no use to society. Therefore, a good communicator is a person who is able to convey his ideas and knowledge to others. San Restaurant is one of the largest restaurants in Kuwait, and there are various barriers to communication between managers and employees, such as status, roles, and delegated authority. Also, the main barrier between employees and customers is the language barrier. All of these barriers can be overcome by getting good feedback, active listening, and communicating what's important.
Based on their results and conclusions, the researchers recommend the following: First; a simple organizational structure should be designed and implemented to facilitate the flow of communication. Second; Managers are advised to spend more time communicating verbally with their subordinates as needed to promote correct understanding of the message. Third; managers were advised not only to seek understanding from people, but also to try to understand their subordinates as much as possible. Fourthly. During communication, you should use simple and familiar words or language that both the sender and receiver know. This will definitely reduce communication barriers. Fifth; Managers are encouraged to utilize feedback when communicating with employees and subordinates. Because feedback helps you understand whether your message was received as you intended. Sixth; The organization's policies and goals need to be communicated to all stakeholders in a very clear manner so that they are aligned with the organization's ideals and can work towards achieving these goals. there is.