Lakhasly

Lecture 2
Communication skills and types
This chapter includes:
•Types of communication
• verbal communication skills
communication skills:
 Definition of communication skills:
 Types of communication skills:
1- Verbal communication skills:
2- Non-verbal communication skills (body language)
First types of communication
 Self-contact: is the communication centred on the individual
himself so that the individual himself is the sender and the
receiver at the same time; With contact party unit, honesty,
objectivity and lack of jamming.
1- Self-review: He is considered to be fed back with himself as his
words review his thoughts and feelings
2- Self-talk: in which a person uses all positive and negative
images in communicate.
3- Self-blame: a negative image of communication where he does
himself
4- Self-criticism: a positive image of communication where he
criticizes his attitudes towards others.
 Personal contact:It is the direct communication between two or
more persons, it is considered the best type of communication the
sender can modify his message and also characterized by
immediate and two-way.
types of communication
cultural self-
inflicted public group personal
1- Two-sided communication ▪: Between two individuals each
acts as sender and receiver at the same time as the other party
through verbal and non-verbal messages.
2- Contact through small groups: groups with no more than a
few members, such as family or friends' group; There is a
group of senders and receivers at the same time.
 Collective Contact: occurs between a group of individuals or
friends so that their number is large to make a decision or solve a
problem; One person (consignor) and a group of listeners
(futures) may occur through public speeches or meetings,
characterized by unity of interest, low cost and appropriate
language.
 Mass communication: communication directed to a large,
heterogeneous audience of individuals who are often different in
their social classes, cultural level and professional positions and
unable to function as one unit or meet in one place in an orderly
and effective manner, characterized by prior organization,
strength of influence, diversity of subjects, attractiveness and
suspense.
 Cultural communication: communication between individuals
belonging not to a single culture but to different cultures; It
usually relates to values, customs, attitudes and behaviors and is
a direct and indirect communication type.
Socend Verbal Communication
verbal communication
People's
patterns
Visual Style
Hearing Style
Feeling Pattern
effervescence its characteristics
skills
verbal
communica
tion
speaking and
listening
written
communication
Writing
Reading
expression
Effective
expression
skills
expression
skills
1- Definition: What does verbal communication mean?
Verbal communication is the process by which individuals
interact together through voice signals and their phrases, words
or phrases, and is therefore a relationship between two parties to
transmit a message with a specific objective,
which is essential: oral communication and written
communication; Each section has the necessary skills to activate
the communication process.
2- Its characteristics: What are the characteristics of verbal
communication?
 It uses symbols in the form of meaningful spoken or written
words.
 It is controlled by the grammar of any language in terms of
rules, style, composition and construction.
 is limited to only one culture, that of the language from which it
originates, where it carries its meaning and connotations.
 Less influential in the future.
 It is acquired at a late stage of development, which is th stage of
speech in the child.
 Less honest than non-verbal contact.
3- the patterns of people: Mention the patterns of people in the
verbal communication process?
 Visual Pattern
 Auditory Style
 Sensory Pattern
 Visual pattern: The visual pattern communicates with the other
through the eyes, which is the person who sees the world around
it from images and eye vision; In dealing with others, it focuses
on visual objects such as images, views, different shows, colors
and the most important qualities: one of the qualities of a person
with a visual pattern is "speed in movement, speech or food.
 Auditory style: The hearing style depends on the sense of hearing
in its communication with others, is the person who sees the world
through permission and focuses on speech, phrases, words and
sounds; One of his qualities is slow movement and speech
influenced by the speed of sound his qualities: from the qualities of
the person with a slow hearing pattern in motion and speech
influenced by the speed of sound.
 Sensory pattern: depends on the sense of communication with
others, He is the person who sees the world through feeling and
sensations; When he tells a particular experience he meets it
through what he felt or felt; His speech is slower than the previous
two patterns, he senses the weight of responsibility more than
others, and, in A's qualities, he is slower than the visual and
auditory pattern ", and he builds his decisions based on feelings,
feelings and emotions; So his decisions are often ill-advised to
change feelings and emotions according to mental state.
4-verbal communicaon skills: Menon the most basic skills of verbal
communicaon?
Oral communicaon: These include pronunciaon skills and the use of
sound effects in the communicaon process. The skills required for oral
communicaon include:
• Speaking skill: the ability to use language well during the
communicaon process in addion to good delivery.
• Listening skill: The ability to do the mind in what is said and emoon
with it and the correct response to it.
wrien communicaon skills: These include skills related to the ability
to express wring and record data in a way that facilitates the proper
communicaon of the message to the future. The skills required for
wrien communicaon include:
• Wring skill: The skill of focusing on grammar, wring mastery
without spelling errors and correct expression using appropriate words.
•Reading skill: The skill of idenfying words and leers and
transforming them into meanings and percepons in the individual so
that the real meanings of words reach without misrepresentaon or
distoron.
expression skills: an individual's ability to interpret (verbally and
behaviourally) his or her feelings, thoughts and opinions towards
persons and atudes around him or her and to claim the rights he or
she deserves without injusce or aggression, Where an individual's
expressive ability depends on his or her past experiences of dealing with
others.
4 Quesons (very Important)
1- What are the rules of effecve expression?

• Use of direct messages


• Instant Messages


• Message Clarity


• The message should be explicit.


• Appreciaon to others
  2- What does the process of speaking mean and what are the steps of
  speaking?
  Speaking is the process of exchanging informaon and ideas in a verbal
  manner between the two sides of communicaon through words and
  sounds understood to mean translang ideas into words and
  exchanging them between two pares.
  the steps of speaking
  a. Excitement
  b. Thinking
  c. Draing
  d. Pronunciaon
  3- What does the listening process mean and what are its steps?
  The listening process is a composite process and is part of a
  larger process involving 3 stages


• Hearing phase


• The listening phase


• THE HEEDING PHASE
   Hearing stage : the stage at which the ear
  is received for sound effect s and then the
  ear as a hearing member begins to
  respond to those sound effects in a
  physiological mechanism without
  disnguishing the meanings of those
  sounds only.
   Hearing phase : the next stage of the
  hearing process; In which the mind is
  given to the voices that reach it and then
  translated into verbal connotaons with
  understandable meanings.
   the listening stage: the mind carries out
  many processes that will aempt to reach the intended meaning of
  the message. and judging their validity and hence responding to or
  neglecng them.
  Classificaon of persons in terms of listening process:
  4- what are the types of persons in terms of listening process?
  Not all people listen to the communicaon message with the same
  degree and interest; People can be classified in the communicaon
  process based on listening to the following items:
  Non-listening person: a person who does not listen to the
  message and does not aempt to give reason to the content of
  the leer; His role is only in the stage of automated hearing.
  Parally listened to: the person who listens to the leer; But the
  mind works in some of its words that fall into its sphere of
  concern without the rest of the message and its realizaon of the
  mind is not fully realized using all of the aforemenoned mental
  processes but using some but not others.
  Recfied text person: the person who listens to the leer; His
  mind works where he makes an effort to understand the
  message's content. It does not aempt to access the content of
  the message and the sender's intent; His role may be to catch the
  sender's mistakes.
  Acve listener: a person who listens to the message with focus
  and performs higher mental processes such as interpretaon and
  analysis, composion, evaluaon and response. in order to
  understand the leer's content. and the sender's feelings and
  feelings beyond content.